Reviews
Frustrating experience with a sales rep who refused to
Frustrating experience with a sales rep who refused to answer very straightforward questions about whether certain certified used cars were available. Each time I asked about availability she dodged the question attempting to sell me a new car. Especially disappointing because I traveled to the show room because that very morning I was assured the car I was interested in was available. I understand that cars can be sold and the system does not show that, but my rating is based on the refusal of the sales person to answer my question. She just dodged everything. I respect sales people and understand the sales process. But this was felt disingenuous. I gave up and walked away.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. I understand your frustration regarding the lack of clear communication about the availability of the certified used cars. It’s important for us at White Plains Honda to provide straightforward answers, and I am disappointed that this did not happen during your visit. We value your feedback and would encourage you to reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to my attention. Sincerely, Salome Benscher sbenscher@whiteplainshonda.com 917-238-1693
I recently purchased a car from White Plains Honda, and I
I recently purchased a car from White Plains Honda, and I couldn’t have asked for a better experience, thanks to Paul Kim and Patsy. From the moment I walked in, they were professional, friendly, and incredibly knowledgeable. Paul took the time to understand what I was looking for and guided me through the entire process with patience and transparency. Paul and Patsy made sure I got the best deal possible without any pressure or gimmicks. They answered all my questions thoroughly and went above and beyond to ensure I was comfortable with my purchase. Paul's customer service skills are top-notch, and it’s clear he genuinely cares about his clients. If you're looking for a hassle-free and smooth car-buying experience, I highly recommend asking for Paul Kim at White Plains Honda. You won’t be disappointed!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your incredible review! We're thrilled to hear that you had such a positive experience at White Plains Honda, and we deeply appreciate your kind words about Paul and Patsy. It’s wonderful to know that they were able to assist you with professionalism and knowledge, making your car-buying journey enjoyable. We look forward to serving you again in the future! Happy driving! Regards, Jason Garciano | General Manager | 917-378-5142 | jgraciano@whiteplainshonda.com
I had an excellent experience working with Bob Mancini in
I had an excellent experience working with Bob Mancini in sales and Alex Piccirillo in finance at White Plains Honda! Bob was incredibly patient, knowledgeable, and made sure I felt confident in both my purchase and trade-in. He took the time to answer all my questions thoroughly and went above and beyond to ensure I was making the right decision. While I initially had a negative experience with a couple of finance team members, Alex Piccirillo, the Finance Director, stepped in to make things right, turning the rest of my experience into a smooth and stress-free process. I highly recommend Bob Mancini to anyone looking for an attentive and dedicated car salesman!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with Bob and Alex at White Plains Honda. It's great to know that Bob's patience and knowledge made a positive impact on your purchase and trade-in process. We're also glad that Alex was able to step in and ensure everything went smoothly for you. Your recommendation means a lot to us! We look forward to assisting you again in the future. Regards, Jason Garciano | General Manager | 917-378-5142 | jgraciano@whiteplainshonda.com
Friendly, knowledgeable, courteous.
Friendly, knowledgeable, courteous. I was able to buy and drive off the lot same day.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Tom! We’re thrilled to hear that you had a friendly and knowledgeable experience at White Plains Honda. It's great that you could purchase your vehicle and drive off the same day. We appreciate your feedback and look forward to serving you again in the future! Regards, Jason Garciano | General Manager | 917-378-5142 | jgraciano@whiteplainshonda.com
Bob mancini ,he is a very good man he has all the time
Bob mancini ,he is a very good man he has all the time for his customers he will explained everything to you in fact he is a nice person.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Rose! We truly appreciate your positive feedback about Bob. At White Plains Honda, we strive to provide exceptional service and ensure that our customers feel valued. We hope to see you again soon! Regards, Jason Garciano | General Manager | 917-378-5142 | jgraciano@whiteplainshonda.com
Very good service.
Very good service. Explained me everything and I got my car quickly. I recommend it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Paulo! We’re thrilled to hear that you received excellent service and that the process was quick for you. Your recommendation means a lot to us at White Plains Honda. We look forward to serving you again in the future! Regards, Jason Garciano | General Manager | 917-378-5142 | jgraciano@whiteplainshonda.com
Great outstanding customer service.
Great outstanding customer service.. bob was very helpfull with everything🙂 made everything easy and fast
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We truly appreciate your kind words about our outstanding customer service. We're thrilled to hear that Bob was able to assist you and make your experience easy and fast. We look forward to seeing you again at White Plains Honda! Regards, Jason Garciano | General Manager | 917-378-5142 | jgraciano@whiteplainshonda.com
Great people and great service.
Great people and great service. Alex P and Bob M were wonderful to us and this is the third time our family has bought or lease with them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience with Alex and Bob at White Plains Honda. It's fantastic that your family has chosen us for your automotive needs three times now! We appreciate your loyalty and look forward to serving you again in the future. Safe travels! Regards, Jason Garciano | General Manager | 917-378-5142 | jgraciano@whiteplainshonda.com
Great, friendly environment.
Great, friendly environment. Great cars and selection. Best salesperson in Bob Mancini - knowledgeable, patient and he cares!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at White Plains Honda and that Bob Mancini provided you with exceptional service. Your kind words about our friendly environment and car selection are greatly appreciated. We look forward to seeing you again soon! Regards, Jason Garciano | General Manager | 917-378-5142 | jgraciano@whiteplainshonda.com
I bought my 2019 Honda from White Plains Honda.
I bought my 2019 Honda from White Plains Honda. My husband went for an oil change three weeks ago and while it was in repair the representative, said the car needed a water pump replacement, and estimated $516.00. I approved it. When I got the bill it was over $2,900.00. We reached out to Jason Graciano to complain, a person named Alex Moreira made contact and offered $300 return. I find this charge outrageous and and abusive, I have since reached out to regional Honda offices, I just want to pay a fair price for the labor. According to the bill the mechanics were paid $400.00 an hour. I researched the price of labor, $195.00/hr. It's an abuse of trust, an I have been a loyal customer of Honda for years. I am very disappointed.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.