Reviews
My Experience was amazing!
My Experience was amazing! Great service, friendly people and all around great vehicles!! Thanks Surprise Ford
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the awesome feedback, Daniel! We're thrilled to hear you had a fantastic experience with our team and vehicles. Your support means a lot to us, and we look forward to serving you again soon!
They were very honest and up.
They were very honest and up.Front about everything and cane my guy was Perfect!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review! We're thrilled to hear that you appreciated our honesty and that your experience was perfect. Your feedback motivates us to keep delivering the best service possible. Looking forward to seeing you again soon!
As always, Surprise Ford service department does a
As always, Surprise Ford service department does a fantastic job they explain in detail. What needs to happen to the vehicle and why vehicle is always ready when promised.. Service writer Julian, Zac, do a very professional excellent job thank you so much. Very happy with the service every time I pick up a vehicle it’s Surprise service department
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Lynn! We're thrilled to hear about your positive experience with our service team, especially Julian and Zac. Delivering excellent service and clear communication is our priority, and we're glad we met your expectations. We appreciate your continued trust in us!
Thank you for your wonderful review! We're delighted to hear that our service department, particularly Julian and Zac, consistently meets your expectations with their detailed explanations and professional service. It's great to know that you’re always satisfied with the service and timeliness. Your kind words are much appreciated, and we look forward to continuing to provide excellent service for you!
I arrived early and was taken care of right away.
I arrived early and was taken care of right away. Vehicle was done in a short time
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear you were taken care of promptly and that your vehicle was ready quickly. Your feedback helps us keep improving. We hope to see you again soon!
Great service.
Great service. My service manager (Dave) was determined to fix a difficult to diagnose problem with the fuel tank and ensure that the issue was resolved.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We're thrilled to hear about your positive experience with Dave. Our team takes pride in tackling tough challenges to provide top-notch service. Your feedback means a lot to us!
Joe is great!
Joe is great! Got everything I needed done and even a recall I didn’t know about!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the awesome feedback, Hayes! We're thrilled to hear that Joe took great care of you and helped with the recall. Your satisfaction is our priority, and we look forward to serving you again!
Friendly staff, The person who met me let me know the
Friendly staff, The person who met me let me know the service advisor would be with me shortly. Evan Welle was very prompt and courteous.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review! We're thrilled to hear you had a great experience with our friendly staff and that Evan made a positive impression. Your feedback really motivates us to keep delivering excellent service!
He was very helpful and friendly, Took care of everything
He was very helpful and friendly, Took care of everything that was needed. I would highly recommend going back or referring someone else to go service their car there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Chris! We're thrilled to hear about your positive experience. Our team is dedicated to providing friendly and helpful service, and it's great to know you felt well taken care of. We appreciate your recommendation and look forward to serving you again!
Dave Greathouse was awesome!
Dave Greathouse was awesome! He is always on top of my service requests. Great Job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, JD! We're thrilled to hear that Dave is providing you with excellent service. We appreciate your support and look forward to continuing to meet your needs!
Truck repair took too long.
Truck repair took too long. Received the truck back with grease stains inside and outside.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We regret to hear about the delay in your repair and the condition in which your vehicle was returned. Our goal is always to complete repairs promptly and to return vehicles in pristine condition, and we apologize for falling short in this instance. We would like to speak with you about your experience but we are unable to identify you based on this screenname to reach out directly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience so we can address your concerns promptly.