Surprise Ford

(690 reviews)
Visit Surprise Ford
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–9:00pm 7:00am–5:00pm
Sunday 9:00am–6:00pm Closed
New (623) 207-8367 (623) 207-8367
Used (623) 207-8299 (623) 207-8299
Service (623) 207-7200 (623) 207-7200

Reviews

(690 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Surprise Ford from DealerRater.

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Our salesman Roger was awesome to work with.

Our salesman Roger was awesome to work with. He was very professional and personable. We had a great experience with this dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for sharing your experience, Lori! We're thrilled to hear that Roger made such a positive impression. Our team strives to provide excellent service, and it’s great to know you had a fantastic experience. Looking forward to seeing you again!

I have never enjoyed shopping for a vehicle, snd I never

I have never enjoyed shopping for a vehicle, snd I never thought I would be saying this but I thoroughly enjoyed my experience with Surprise Ford. The sales person that helped me was very easy to work with. My husband normally handles these transactions, but he was unable to come this time. I knew exactly what we wanted. We did have trade-ins and I was dreading that part of the transaction.. The sales person that helped me was very young yet extremely knowledgeable and patient when I told him what we were trying to achieve. They had exactly what we wanted and I feel that the pricing was fair, Even the financing part was painless. The woman who took care of getting the new vehicle ready did an excellent job.. We will be sharing our experience with our friends, family and neighbors, and we will highly recommend they visit Surprise Ford.

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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Thank you! We're thrilled to hear you had such a positive experience at Surprise Ford. Our team works hard to make vehicle shopping enjoyable, and it's great to know our efforts made an impact. We appreciate your recommendation and look forward to welcoming your friends and family!

Bruce was a pleasure to work with!

Bruce was a pleasure to work with! I hope to buy my Raptor from Surprise Ford

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks! We're thrilled to hear you had a great experience with Bruce. We can't wait to help you with your Raptor purchase at Surprise Ford. Your satisfaction is our top priority!

This was the best experience I have ever had purchasing a

This was the best experience I have ever had purchasing a car and I have bought a lot of them

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic feedback! We're thrilled to hear you had such a great experience. Our team works hard to make car buying enjoyable, and it’s wonderful to know we hit the mark for you. Enjoy your new ride!

Gio and Nick at Surprise Ford were a pleasure to work

Gio and Nick at Surprise Ford were a pleasure to work with. I would highly recommend stopping by to see them if you are in the market for a new or used vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Thanks! We're thrilled to hear you had a great experience with Gio and Nick. Your recommendation means a lot to us. We look forward to welcoming you back whenever you're ready for your next vehicle!

Grate service our salesman and management was amazing i

Grate service our salesman and management was amazing i would recommend this dealership for sure thank u

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience with our team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

We had a great experience Working with our salesman,

We had a great experience Working with our salesman, Kevin Ramos, He was great to work with! Go see Kevin Ramos!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.

Finance person was condescending and made process not

Finance person was condescending and made process not very pleasant. Salesperson was nice. Helpful receptionist.

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  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Kane was a great product expert which I really enjoyed.

Kane was a great product expert which I really enjoyed. Chuck was great on informing us what value the warranties bring to the table.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic review! We're thrilled to hear that Kane and Chuck provided you with valuable insights. Your feedback motivates us to keep delivering great experiences. We look forward to serving you again!

I had an excellent experience at this Ford dealership.

I had an excellent experience at this Ford dealership. The process was fast and easy, with knowledgeable staff who made everything straightforward. They truly listened to my needs and ensured I got the best deal possible. I appreciated their transparency and support throughout the buying process. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Alexandra! We're thrilled to hear about your excellent experience with our team. Our goal is to make the car-buying process as smooth as possible, and your feedback truly motivates us. We appreciate the recommendation and look forward to serving you again in the future!