Reviews
Friendly and knowledgeable staff.
Friendly and knowledgeable staff. The dealership was welcoming and comfortable. No high-pressure sales tactics.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Larry, thank you for your fantastic feedback! We're thrilled to hear you had a positive experience with our team. Creating a welcoming environment with knowledgeable staff is our priority, and we appreciate you recognizing that. Looking forward to seeing you again soon!
Our salesman Ben was awesome!
Our salesman Ben was awesome! Definitely got everything we wanted and more! Would highly recommend purchasing a vehicle at this location. I had a problem with setting up something on the truck… I pulled up with no appointment and was taken care of immediately! Great customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks! We’re thrilled to hear about your positive experience with Ben and our team. It’s great to know we could assist you promptly. Your recommendation means a lot to us! Enjoy your new truck!
Vehicle took longer than expected being repaired due to
Vehicle took longer than expected being repaired due to part being shipped. Not the dealer's fault but a heads up would have helped.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We understand that better communication during this process would have been helpful. If you have any further questions or need assistance, please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We appreciate your understanding and are here to support you.
I brought my car in for a replacement tire which took two
I brought my car in for a replacement tire which took two days to fix.
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- Buying process —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We understand that the two-day turnaround for your tire replacement was longer than expected. We strive to complete all services in a timely manner, and we appreciate your patience. If you have any concerns or need further assistance, please reach out to Anoeil Atenousazar, our Service Director, at 623-666-8577. We're here to ensure your satisfaction and address any additional questions you might have.
honestly they all suck , they don’t know what they are
honestly they all suck , they don’t know what they are doing can’t fix a simple problem had taken my car 3 times to get it checked out and can’t get a simple problems fixed out had over 3-5 guys and still can’t accommodate it do not recommend to anyone save your time and go somewhere else
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It’s clear we didn’t meet your expectations in addressing the issue with your vehicle. We’re committed to resolving such matters and would appreciate the chance to make things right. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We want to ensure we address your concerns thoroughly and restore your confidence in our service.
Everyone is always polite and helpful.
Everyone is always polite and helpful. I always get fantastic service, and I'm confident my truck is fixed correctly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that you consistently receive polite and helpful service and that you trust us with your truck. Ensuring your vehicle is fixed correctly is our top priority. If there’s anything more we can do for you, please let us know. We appreciate your continued support!
I love how they get my vehicle in and out in a timely
I love how they get my vehicle in and out in a timely manner. I run a business and down time costs me money.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We’re thrilled to hear that our efficient service helps keep your business running smoothly. We appreciate your support and look forward to serving you again soon!
Great workers and super friendly.
Great workers and super friendly. I would recommend to anyone to buy a car from Surprise Ford. My husband and father also got their vehicles from here. Kane was friendly and great.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re thrilled to hear that you had a great experience with our team and that Kane provided excellent service. It’s fantastic to know that you, your husband, and your father have all had positive experiences with us. We appreciate your recommendation and look forward to assisting you and your family in the future!
My service person,Zack, was very helpful and
My service person,Zack, was very helpful and accommodating to my problems. He is one of the reasons I am repeat customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re delighted to hear that Zack was helpful and accommodating, and that his service has contributed to your decision to return as a customer. We appreciate your loyalty and look forward to continuing to assist you. If you need anything else, don’t hesitate to reach out!
The service department told me that the clutch was bad in
The service department told me that the clutch was bad in my focus and quoted me a price of $3,800.00 to replace. I think that estimate is way off base
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We understand your concern about the clutch replacement estimate. For a detailed clarification on the pricing and to address any questions you might have, please contact Anoeil Atenousazar, Service Director, at 623-666-8577. We’re committed to providing transparent and accurate information to resolve your concerns.