Reviews
Here's a draft to compliment the Ford dealership and
Here's a draft to compliment the Ford dealership and their director, Nick: --- "I would like to take a moment to express my gratitude and appreciation for the exceptional service I received at your Ford dealership. From start to finish, my experience was nothing short of excellent, and much of that credit goes to the leadership and dedication demonstrated by Nick, the director. Nick's commitment to customer satisfaction is clearly reflected in the entire team. The atmosphere at the dealership was welcoming, professional, and efficient, and every member of staff I interacted with went above and beyond to make sure my needs were met. Nick himself took the time to ensure everything was running smoothly, and his leadership undoubtedly sets the standard for the high level of service I received. It's rare to find a dealership that not only delivers quality products but also prioritizes customer care to this degree. Thanks to Nick and his team, what could have been a stressful process became seamless and enjoyable. I highly recommend this dealership and am confident that any customer will receive the same excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review, Patrick! We're thrilled to hear about your exceptional experience and appreciate your kind words about Nick and the team. We strive to create a welcoming atmosphere and deliver top-notch service. Your recommendation means a lot to us!
Left a multiple messages to the Service Manager.
Left a multiple messages to the Service Manager. Never bothered to call me back. I don't think I'll do business with Surprise Ford again.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Richard, it’s important to us that all of our customers get the support they need and we are disappointed to hear this. We spoke to our Service Director Anoeil Atenousazar and he shared he has not received your messages so please contact him directly at 623-344-4869 or email him at aatenousazar02@vtaig.com.
Provided with service at my appointment time and finished
Provided with service at my appointment time and finished when they said it would done. You can't get better than that.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear you had a great experience with us! Timeliness is key, and we’re glad we met your expectations. Thank you for your kind words and support!
Service mgr showed very little interest over my convern
Service mgr showed very little interest over my convern with overcharging me. He needs help.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They are conscious, dependable, timely, friendly and
They are conscious, dependable, timely, friendly and helpful. They are quick to respond to service and sales needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're glad to hear that you find our team dependable and friendly. It’s our goal to be timely and responsive to both service and sales needs, so it's great to know we're meeting your expectations. If you ever need anything else, please don’t hesitate to reach out!
Great, friendly, informative ,helpful and I like the way
Great, friendly, informative ,helpful and I like the way I was treated in a good location, have lots of choices.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're delighted to hear that you found our team friendly, informative, and helpful. It’s great to know you appreciated the range of choices and the convenient location. We look forward to serving you again in the future!
Was Very friendly and great service had my car done in
Was Very friendly and great service had my car done in less time then expected
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you had a positive experience and that your car service was completed ahead of schedule. If you need anything else or have any questions in the future, feel free to reach out. Have a great day!
Amazing customer service and talented, knowledgeable
Amazing customer service and talented, knowledgeable Service Writers. Joe has been my go-to Service Representative since purchasing a new truck from Surprise Ford. I am, and have always been, a happy customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you've had such positive experiences with our service team, especially Joe. It's fantastic to know that he has been a reliable point of contact for you. We appreciate your continued support and look forward to assisting you with any future needs.
Great customer service at Surprise Ford.
Great customer service at Surprise Ford. Was able to set up an appointment same day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We're thrilled to hear you had a great experience with our customer service. Our team strives to provide quick and efficient assistance. We look forward to helping you again soon!
We were provided with quick and effective service during
We were provided with quick and effective service during our most recent visit at surprise ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, Jon! We're thrilled to hear that you experienced quick and effective service at Surprise Ford. Our team works hard to ensure every visit is a great one. We look forward to seeing you again!