Reviews
Surprise Ford Dealership received a trade in vehicle that
Surprise Ford Dealership received a trade in vehicle that I was looking for. A Subaru Outback with the big engine. Rodger was my Salesman and Sam in Finance, both were very helpful. Rodger explained the technology in the car and demonstrated how to use it. Rodger was honest, forthcoming and never pressured me during negotiations. Sam was meticulous on the computer triple checking that everything was spelled correctly and information inputed correctly. Both employees showed dedication while working hard on my transaction. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled to hear about your positive experience at Surprise Ford! Rodger and Sam truly embody our commitment to customer service. Enjoy your new Subaru Outback, and thanks for taking the time to share your thoughts! We appreciate your support.
I have gotten my last 2 cars from this dealership and the
I have gotten my last 2 cars from this dealership and the sales ppl and finance ppl were awesome!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks! We’re thrilled to hear you had such a great experience with our team. Your loyalty means a lot to us, and we look forward to helping you with your next car purchase!
They did an amazing job.
They did an amazing job. This is the second vehicle that I have purchased from surprise Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks! We're thrilled to hear you had another great experience with us. Your continued trust means a lot, and we look forward to helping you with any future vehicle needs!
Fast and painless process.
Fast and painless process. Probably the best I’ve ever dealt with in my history of buying cars!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Matt, we’re thrilled to hear you had such a positive experience! Making the car-buying process fast and easy is our goal, and it’s great to know we hit the mark for you. Thanks for sharing your feedback!
Excellent service, explained pu well.
Excellent service, explained pu well. Very friendly. We are very pleased with the Service. The test drive with the many codes instrument panel explained. The checkout went smoothly. Nice experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We're thrilled to hear you had such a positive experience with our service and test drive. Our team takes pride in providing clear explanations and a smooth checkout. We look forward to seeing you again!
I found it difficult to negotiate with the dealership.
I found it difficult to negotiate with the dealership. I was told twice that there would be a follow up phone call and never received a call. I was told we had a deal and the deal over the phone and it never happened. I believe they need to revisit how to make it easier for the customer.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We understand how important it is for communication to be timely and transparent. Our goal is to make every transaction as seamless as possible, and we sincerely apologize for any frustration this may have caused. We would appreciate the opportunity to address your concerns directly and work towards a resolution. Please feel free to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
Friendly staff, easy to work with.
Friendly staff, easy to work with. No pressure. Best experience buying a car and my first ever brand new one too. 2024 Mustang GT! Will buy here again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jared, we're thrilled to hear about your fantastic experience with us! Congratulations on your new 2024 Mustang GT! It’s great to know our team made the process enjoyable for you. We look forward to helping you again in the future! Enjoy the ride!
Communication isn’t a strongpoint.
Communication isn’t a strongpoint. Everyone seems confused and unsure. The finance department rushes you through and adds service plans you never asked for or were advised they were adding; sign here, sign here. Vehicle was damaged, apparently this is a common issue from how the service department responded to scheduling service to get a brand new vehicle with a few miles on it “back to new”. Expectations are set my staff but aren’t followed through on.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
We would like to speak with you to get a better understanding of what transpired during your visit with us so we can address any concerns you may have. We are unable to identify you by this screenname to reach out directly so please contact our Customer Relations Director Beverly Woodhull at 623-666-8577 at your earliest availability.
This is the shadiest dealership I have ever dealt with.
This is the shadiest dealership I have ever dealt with. After changing the advertised price when we came to purchase a vehicle, they sneak additional items into your deal, leave out key details about the contracts while you’re signing, and don’t even show you the full contract when handing you the iPad to sign. Somehow, your two signatures end up appearing in multiple places on the contract. If Josh Nelson is involved in your deal, ask for someone else. I will be reporting this dealership everywhere possible and filing a formal complaint against the employee.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Stephanie, at our dealership, we strive to provide transparent and honest services, and it’s clear we missed the mark in your case. We sincerely appreciate your feedback, as it helps us identify areas for improvement. We would like to address your concerns directly and ensure that your experience is properly investigated. Please feel free to contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
Laura was great, easy going and super nice to work with
Laura was great, easy going and super nice to work with in buying our F-150
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the awesome review! We're thrilled to hear Laura made your experience enjoyable while you purchased your F-150. Your satisfaction means the world to us!