Reviews
Very positive atmosphere, everyone was nice and friendly.
Very positive atmosphere, everyone was nice and friendly. Showroom was clean and neat. Very welcoming.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our friendly team and found our showroom clean and welcoming. Your satisfaction is important to us, and we look forward to seeing you again. If you need anything else, just let us know!
Great customer service.
Great customer service. My advisor Nick was knowledgeable and got my truck back to me quickly!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear that Nick provided knowledgeable service and got your truck back to you quickly. Your satisfaction is our priority, and we appreciate your positive comments. If you need anything else, don’t hesitate to reach out!
Surprise Ford has treated me like gold.
Surprise Ford has treated me like gold. Evan the service advisor is very professional, honest and respectful. Evan kept me updated and got my truck back to me quickly. When I go to Surprise Ford I feel good knowing my vehicle is taken care by professionals. I never had one bad experience. I will bringing all my vehicles to Evan. Thank you surprise ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your glowing review! We’re thrilled to hear that Evan and the team have provided you with consistently excellent service. It’s great to know you feel confident and well-cared-for with us. We appreciate your loyalty and look forward to continuing to take care of all your vehicles. If you need anything else, we’re always here to help!
We always have a great experience at this dealership.
We always have a great experience at this dealership. They have outstanding customer service and great workmanship
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and kind words! We're delighted to hear that you consistently have a great experience with us. Our team is dedicated to providing outstanding customer service and top-notch workmanship, and it's wonderful to know that it shows. We look forward to serving you again!
Chad was very helpful got things done in a timely matter.
Chad was very helpful got things done in a timely matter. Thank you John Mitchell
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re glad to hear that Chad was helpful and completed everything in a timely manner. We appreciate your feedback and will make sure to pass along your thanks to him. If you need anything else, don’t hesitate to reach out!
Every person we worked with was friendly.
Every person we worked with was friendly. We did spend too much time negotiating down to the price we had decided on before arriving. The finance person was not very clear about what we were signing and seemed more intent on telling us stories and selling a service plan than on giving us information. Overall it was a good experience but a lot of time was wasted.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback. We’re glad to hear that you found our team friendly, but we apologize for the time spent on negotiations and any confusion during the finance process. Your experience is important to us, and we’ll review your comments to improve our procedures. If you have any additional concerns or need further assistance, please let us know. We appreciate your input and hope to provide a smoother experience in the future.
They did nice work in timely day nice nice nice that's
They did nice work in timely day nice nice nice that's all I can say
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re pleased to hear that you’re happy with the work and that we were able to complete it in a timely manner. If you have any more feedback or need further assistance, feel free to reach out. We appreciate your positive comments!
Amazing customer service.
Amazing customer service. I am very satisfied with the quality of work. Awesome group. Thanks
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the amazing feedback! We’re thrilled to hear that you’re satisfied with both the quality of work and our customer service. Your kind words mean a lot to us. If you need anything else or have any more questions, feel free to reach out. Thanks again for your support!
Service department is a rip off and I will never take my
Service department is a rip off and I will never take my car back there again. I do not recommend Surprise Ford service department at all. They will take your money and not fix anything for it. I asked them to checkout the dinging when my driver door opened with the keys out and the headlights off without them letting me know they charge me $190 to check it and then told me it was $1000 to get fixed. And it didn’t start dinging until after I took it to them for an oil change and they took no responsibility for it. They did not let me know they were going to charge me $190 to just check the dinging when the door opens, go somewhere else do not go there
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret to hear about your frustration with the charges and service experience. It’s important to us that every customer feels informed and confident in the work we provide, and it seems that wasn’t the case during your recent visit. We would like to discuss the situation in more detail and work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Awesome service and support from service supervisor.
Awesome service and support from service supervisor. My vehicle was clean on the outside and looking good.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you had an awesome experience with our service supervisor and that your vehicle was cleaned to your satisfaction. If you need any further assistance, please don't hesitate to reach out. We appreciate your feedback!