Reviews
Close by dealer with easy to make appointment.
Close by dealer with easy to make appointment. I like the ability to use OEM parts and labor for repairs
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear you found our location convenient and appreciate our use of OEM parts. Your feedback means a lot to us, and we’re always here to ensure your experience is top-notch. Looking forward to serving you again!
John Williams was very helpful and knowledgeable on the
John Williams was very helpful and knowledgeable on the entire process from start to finish.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback! We're glad to hear that John provided you with helpful and knowledgeable service throughout the entire process. If you have any more questions or need further assistance, don't hesitate to reach out. We look forward to serving you again!
They have excellent quality and product.
They have excellent quality and product. Very professional service and great customer support. Highly recommended for anyone looking for a vehicle
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're delighted to hear that you had a positive experience with our service and product quality. Our team is dedicated to providing professional service and great customer support, and it's wonderful to know that it made a difference for you. We truly appreciate your recommendation and look forward to assisting you or anyone you refer in the future.
Service was great and the staff exceeded the time frame
Service was great and the staff exceeded the time frame they told me it would take to service my truck. Everything was professional and courtesy was on point.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re delighted to hear that our team exceeded your expectations and provided professional and courteous service. It's always our goal to deliver the best experience possible, and we're thrilled to know that you felt well taken care of. If you need anything else or have further questions, please don't hesitate to reach out.
I have still not received a receipt for what service was
I have still not received a receipt for what service was performed on my car. I have spoken to Joe and the CSR who called me about my service experience.
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- Buying process —
- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We apologize for the delay in providing your service receipt. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. He will be able to assist you in obtaining the details you need and ensure that everything is resolved promptly. We appreciate your patience and look forward to addressing this issue for you.
Amazing!
Amazing! Welcoming and accommodating. Not too pushy; Respectful cast of team members. Job well done!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback! We’re delighted to hear that you found our team welcoming, accommodating, and respectful. We strive to provide a great experience without being pushy, so it’s fantastic to know we succeeded. If you need anything else or have further questions, don’t hesitate to reach out. Thanks again for your kind words!
I was been in the auto retail business 35 plus years and
I was been in the auto retail business 35 plus years and had really dread being on the customer side of the desk. Not any longer. I had worked for several dealerships during that time and they were all miles behind on how Surpize Ford conducts business . From the start get go. Greeting , comfort, organized , perfessional .They cared not only about the sale but the whole process , I will 4 sure buy another car at Surprise Ford. Thank you to my salesmen ,managers and delivery crew. Job well well done
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing such a wonderful review! We're delighted to hear that your experience surpassed your expectations and that you found our team to be professional, organized, and attentive. We greatly appreciate your kind words and look forward to assisting you with your next vehicle purchase. If you need anything else or have any questions, don't hesitate to reach out. Thanks again for choosing Surprise Ford!
Seller Willy was very patient, very efficient, We are
Seller Willy was very patient, very efficient, We are very thankful for his help. We really recommend him
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Willy provided you with such excellent service. His patience and efficiency are qualities we value greatly, and we're glad he could assist you effectively. We appreciate your recommendation and look forward to helping you again in the future!
Surprise Ford does not have resources to service their
Surprise Ford does not have resources to service their customers. I’ll find another shop.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and understand your frustration. We strive to provide the best service possible, and it's clear we missed the mark. To address your concerns and work towards a resolution, please contact Anoeil Atenousazar, our Service Director, at 623-666-8577. We value your feedback and hope to have the opportunity to make things right.
Best service I’ve ever had at this dealership, with any
Best service I’ve ever had at this dealership, with any service advisor. Nick provided great customer service. He was great at communicating.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that you had the best service experience at our dealership and that Nick stood out with his excellent customer service and communication. We’ll be sure to share your kind words with him. If you need anything else, feel free to reach out. We're here to help!