Reviews
Faced with an unusual situation, a solution was reached
Faced with an unusual situation, a solution was reached and the job and the Works Service were completed in a professional manner. My thanks to everyone involved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have always had excellent service at the dealership,
I have always had excellent service at the dealership, thanks to Dave Greathouse, he is the best at his job, very informative, efficient , and always personable, as a customer with 2 fords I appreciate his service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're delighted to hear that Dave has consistently provided you with excellent service. His dedication to being informative, efficient, and personable is truly valued. We appreciate your continued trust in our dealership for your Ford vehicles. If you need anything else, don’t hesitate to reach out!
Easy schedule and check-in.
Easy schedule and check-in. Service rep kept me informed. Met time estimate. Thanks Nick!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We're glad to hear that scheduling and check-in were easy, and that Nick kept you informed throughout the process. It's great to know we met your time estimate. We appreciate your business and look forward to serving you again!
The dealership is first rate.
The dealership is first rate. The people who helped me were both friendly and professional. The service was good and they were able to complete the work in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was serviced by Zack in a very efficient and
I was serviced by Zack in a very efficient and professional manner when a small problem came up he quickly came up with a solution and implemented it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad to hear that Zack handled your service efficiently and professionally. It's great to know he was able to quickly address and resolve the issue. If you need anything else or have any further questions, feel free to reach out. We appreciate your feedback and look forward to assisting you again!
My advisor, Evan, was great.
My advisor, Evan, was great. My issue was quickly identified and the necessary parts were ordered. Very good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We're thrilled to hear that Evan was able to quickly identify the issue and arrange for the necessary parts. We appreciate your feedback and are glad to know you had a very good experience. If you need any further assistance, please don’t hesitate to reach out!
Excellent service, fair price, on time delivery, good
Excellent service, fair price, on time delivery, good 👍 really feel happy with the dealer, good job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're thrilled to hear that you had an excellent experience with us. Your satisfaction with our service, pricing, and on-time delivery means a lot. If there's anything more we can do for you, please let us know. Thanks again for your support!
Zach is a good employee he helped me every time you guys
Zach is a good employee he helped me every time you guys are really nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that Zach has been so helpful and that you've had great experiences with our team. We appreciate your support and look forward to assisting you again in the future!
Surprise dealership was very clean and all the staff are
Surprise dealership was very clean and all the staff are always very pleasant to talk to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We’re thrilled to hear that you found our dealership clean and our staff pleasant. Maintaining a welcoming environment and providing great service is our priority. If you have any more questions or need assistance, don't hesitate to reach out. We look forward to seeing you again!
I just wanna express my frustration with my experience at
I just wanna express my frustration with my experience at Surprise Ford. I bought a used vehicle from them and couldn’t pick it up because they had to run it through services and cleaning. When I got my vehicle I didn’t check the tire tread because I assumed they wouldn’t sell a vehicle with bald tires. Less than 2 weeks of having it I had a blowout in the highway which I noticed all tires were completely bald. I went back to the dealership and expressed to them i don’t know how they could sell am unsafe vehicle with bald tires. They explained to me they couldn’t do anything about it and told me I’d have to pay out of pocket for all new tires. I don’t understand how a dealership is able to hand off an unsafe vehicle even after it goes through inspection. On top of that, I show up and express my concerns and frustrations only to be told there’s nothing they can do. Unbelievable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We understand how frustrating it must have been to encounter such an issue with your tires, especially after expecting a thorough inspection. Your safety and satisfaction are important to us, and we take concerns like this seriously. While it’s disappointing to hear that your experience didn’t meet expectations, we would like to have the opportunity to address this further. We encourage you to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577, who can assist you directly in reviewing your situation and finding a resolution.