Lithia Hyundai of Fresno

My less than 2yr old vehicle, still under warranty, check engine light went on. The Service Dept said they couldn't see me until March 2024. What kind of warranty service is that. Horrible warranty service. Contacted another Hyundai Service center and they were able to look at it.

9/24/22, went into to look at a new electric car, but ended up test driving the Sonata. Angel was our point of contact. Angel in the financing team worked very hard to accommodate my financial needs. I was ready to leave as I was not happy with the first initial offerings. I was then offered everything I asked for and more. Since it was a Sunday, I would take my trade-in home and come back on Monday to pick up my new car. Since it had just come off the truck and still had the plastic wrapping‘s on it. I came in after five on Monday and the car was still sitting in the same spot. I parked it, not even completed. We were very unhappy that it was not ready for pick up. I was not offered a loaner I sat for 2 1/2 hours while it was being detailed, definitely did not want to sit at a dealership for that long on a Monday Joe did not follow up to make sure it was completed until we showed up. Very frustrating. We did ask for the manager, and he never arrived. Eli was very accommodating and kept checking with us while we were waiting upon waiting. There was a few other people very frustrated as well. The initial experience was great, but the follow-through of the salesman left the experience disheartening.

Please save your self from the headache and frustration, I brought in my 2001 Toyota seinna van that I bought for them to get replace a missing part on a due bill. A few days prior from purchasing a car. I drop the car off on August 11th and today is September 18, 2023. 1) Car missing washer fluid lines under hood spray 2) rear bumper needs to be clip on argument 3) are third row eat missing screws 4) car leaking water in trunk. And didn’t get proper wash and clean on purchase. My service advisor eric Sierra is my point contact. He been worst than worst at communicating with body shop. I had to go to Lithia Hyundai service to check up on what happen, can’t never reach them or Jack Olmstead. Called and and text never call me back or text . What a shame. Also I reach out to sales manager Brad Craig, he wasn’t any help. I called left message for Moose Pohyar General Manager he failed to call me back. Sept 18 2023 noon came in speak to him and they wouldn’t let me speak to him cause he to buses. What a great leader and staffs . What they say is that for a great team you, need great leader 🤣. So up to data been Eric Sirra and jack Olmsted and GM . Fail to answer my question. Took you guys 39 day and going and for me coming in to get answer to get you to do your job, this is a customer service and business relationship, not whatever you fee like. Never doing business again one I get my van back.

I purchased a 2022 Ford truck from this dealership at the end of April. After putting up with all the hot air from the salesmen who should wear a gun and a mask I paid cash for the vehicle. It is now the middle of August and I still do not have a title or registration for this vehicle. Calling them is like calling into a dark hole. You never get a call back and never get anybody with knowledge to answer the phone. As a dealership unless you are desparate go elsewhere.

I have active recalls on my car and they send courteous mail out to schedule an appt and the soonest they can schedule is 4 months out. How ridiculous is that

Really good people, enjoyed my experience. Only problem is that they already sold the car they were supposed to be holding for me.

This dealership is not trust worthy. They will waste your time. I negotiated a deal, gave them my information to purchase the vehicle for cash. They were going to ship the vehicle to me and two days after the deal was made I got a text message at 9:45 at night from them saying they sold the vehicle to someone else. Absolutely terrible experience

I had my car towed to Lithia on March 20, 2023. My "Service Advisor" Eliana Cantu let me know that the process could take a month because of Hyundai's process for approving the repairs. I rented a car myself because at this time it would not be covered, but I was told I could submit my costs to Hyundai after it was approved to get reimbursed. The last day I heard anything from Eliana was March 29, 2023 via text message. We were waiting on approval from Hyundai. After this, I tried calling multiple times, left voicemails but was never able to speak with anyone until I went into the dealership in person. I then met Joshua Mills, my new service advisor. He let me know that Eliana was no longer with Lithia, and the last day I had spoken with her was actually her last day. He also implied, that she was fired. They had not responded to me until I showed up in person because my file had not been transferred to anyone until then. After that Joshua did let me know via text message that my engine replacement was approved by Hyundai and they would cover a rental. I had already returned my rental so I did go in and get the paperwork to get a rental car, and I also let him know that my driver side rear door was not able to be opened, and asked them to take a look at that for me in addition to the engine. He let me know he would add this to the work order once the engine was closer to getting completed. After this I had very little contact with Joshua, and he did not respond to text messages I sent with questions I had. I did receive a call in the week of April 17-21 letting me know that they recommend I replace all the belts and hoses due to age and this cost would not be covered by Hyundai. He quoted me a price of just under $900 . I asked him to wait until I could speak with my wife about it before moving forward, but that same day I called back and left a voicemail (because it is impossible to get anyone on the phone,) authorizing the charges for the work. I never heard back from Joshua, despite numerous calls, until May 10th, when he let me know that my vehicle was ready for pickup and that I needed to return the rental car that day or I would be charged extra. I called right away because of this and surprisingly Joshua answered. He let me know that the door had not been looked at because he had failed to add it to the work order before the work was done, since he was out sick for a few days. I was frustrated but wanted to know what the total cost was so far. He then let me know that they had not replaced the belts or hoses because he never received authorization. I told him that I had left a voicemail the day he called me authorizing the work. He claimed not to have received the message. He never reached back out to follow up, and he did not have an answer for that. I was very frustrated, and Joshua had to scramble to try and fix the problem, he did extend the rental car and get me a new quote for the belts an hoses, but the price was now over $900. Since he was now keeping the car longer, I decided (foolishly) to let him check out the door issue, with another charge just for that assessment. The door process added more time. The cost seemed pretty high, but by that point they had already started the work so I felt I had to let them continue. There were multiple delays and expected completion dates pushed back. On June 5th (a date the car would likely be ready,) Joshua informed me that the car was not going to be ready because the technician was no longer working for them, and that my door was damaged during the repair causing further delay. I asked multiple times for notice so I could change work schedules without scrambling, but Joshua notified me at 8:14 am June 9th that my car was ready and the rental car had to be returned on that same day. I was already at work, but had to change my schedule to make the return. The car was filthy, and I can't believe they didn't at least wash the outside of the car for presentation.

Smooth & easy, Leonard was such a great person!! Helped me with my first ever car purchase! Along with the desk manager Rosie! She was very understanding of what I was requesting

I appreciate the honesty and not trying to upsell me on items I don't need. I appreciate the technician who performed the 120K service on my car. Please thank him for me.