Lithia Hyundai of Fresno

Jacob was super helpful with the whole car buying process definitely recommend him and Lithia Hyundai if your in the car market

Lithia Hyundai of Fresno is an absolute nightmare! Brace yourself for a horror show if you dare to step foot into this den of deception. On Jan 23, 2024, a day before our visit, we called ahead to inquire about 2 Teslas we wished to test drive, and asked that they be charged before our visit. We were promised they would be fully charged, only to find on our arrival that neither had been charged—one of them so dead it had to be towed to two different charging stations (that was a fiasco in and of itself), and also could have damaged the battery. This was the first sign of their false and empty promises and should have clued us in to their lack of integrity. Thankfully, we had brought copies of their advertised prices that included the listed fees (sales tax, registration, title, etc). When the sales representative, Sebastian, tried to add an obscene $3000 to the advertised price, we had proof of their shadiness and greed. After we showed them the advertised papers, the sales manager, Julian, removed the other fees but insisted on including a S.W.A.T. security system fee of $395 for vehicle GPS tracking. This system wasn't even installed on the car at the time of purchase, but Sebastian promised we would receive a letter from KARR Security/Southwest Dealer Services, the security system installer, in a week with details on installation. Well, it's been 4 weeks and we've still not heard from KARR Security or Lithia Hyundai. We decided to cut through the lies and contacted KARR Security directly. Lo and behold, they confirmed they never received a work order for the promised security device installation. Attempts to reach Sebastian post-purchase have been met with silence. It's crystal clear that Lithia Hyundai of Fresno intended to pocket our hard-earned $395 without ever following through with delivering on their commitments. Furthermore, our investigation into other reviews has unveiled a disconcerting pattern—our experience was not an isolated incident. Lithia Hyundai of Fresno has a track record of systematically tacking on surprise fees and imposing charges for a S.W.A.T. security system that is either never installed or is provided with absolutely no information. This disturbing trend of deceptive practices exposes a consistent pattern of dishonesty within the dealership. It's evident that unsuspecting customers are regularly subjected to unwarranted fees and false promises, making our negative encounter just one instance in a series of unethical dealings. Do yourself a monumental favor and run in the opposite direction. Don't let their false charm lure you into this vortex of dishonesty and disrespect. We will be reporting their fraudulent practices to the State Attorney General.

Lithia Hyundai of Fresno is an absolute nightmare! Brace yourself for a horror show if you dare to step foot into this den of deception. On Jan 23, 2024, a day before our visit, we called ahead to inquire about 2 Teslas we wished to test drive, and asked that they be charged before our visit. We were promised they would be fully charged, only to find on our arrival that neither had been charged—one of them so dead it had to be towed to two different charging stations (that was a fiasco in and of itself), and also could have damaged the battery. This was the first sign of their false and empty promises and should have clued us in to their lack of integrity. Thankfully, we had brought copies of their advertised prices that included the listed fees (sales tax, registration, title, etc). When the sales representative, Sebastian, tried to add an obscene $3000 to the advertised price, we had proof of their shadiness and greed. After we showed them the advertised papers, the sales manager, Julian, removed the other fees but insisted on including a S.W.A.T. security system fee of $395 for vehicle GPS tracking. This system wasn't even installed on the car at the time of purchase, but Sebastian promised we would receive a letter from KARR Security/Southwest Dealer Services, the security system installer, in a week with details on installation. Well, it's been 4 weeks and we've still not heard from KARR Security or Lithia Hyundai. We decided to cut through the lies and contacted KARR Security directly. Lo and behold, they confirmed they never received a work order for the promised security device installation. Attempts to reach Sebastian post-purchase have been met with silence. It's crystal clear that Lithia Hyundai of Fresno intended to pocket our hard-earned $395 without ever following through with delivering on their commitments. Furthermore, our investigation into other reviews has unveiled a disconcerting pattern—our experience was not an isolated incident. Lithia Hyundai of Fresno has a track record of systematically tacking on surprise fees and imposing charges for a S.W.A.T. security system that is either never installed or is provided with absolutely no information. This disturbing trend of deceptive practices exposes a consistent pattern of dishonesty within the dealership. It's evident that unsuspecting customers are regularly subjected to unwarranted fees and false promises, making our negative encounter just one instance in a series of unethical dealings. Do yourself a monumental favor and run in the opposite direction. Don't let their false charm lure you into this vortex of dishonesty and disrespect. We will be reporting their fraudulent practices to the State Attorney General and BBB.

I had all my Financials in place, down payment ready. I was told the vehicle in question was set aside, and the VIP area was ready for me. Evidently the vehicle was sold the night before. Apparently the Salesman doesn't know what voice-mail is, and I drove 80 miles for nothing! He called while I was in route for the purchase. I DO NOT monitor my phone while I'm driving. It was rude, and TOTALLY out of line! I'll NEVER do business there!

BUYER BEWARE. They advertise a low price, guarantee it online & over the phone, and then you drive 100s of miels so they can add over $3k for gps tracker, door guards and something else that is ridiculous. Then they want an additional $1,300 for "lifetime oil change" and want you to finance with them at some crazy rate, even though you have a bank cashiers check for the agreed upon price. It says a lot about the dealership/sales people when the car you contractually agreed to buy has less than a gallon of gas in it... smh

Rolando, our salesman was wonderful. He treated us like we were his friends. He made sure we had all the information we needed before we bought our car which I love. He made it an easy process and even took our clunker as a trade in. I would highly recommend him. Thank you Rolando!

The service department at Lithia Hyundai of Fresno leaves much to be desired. Despite my repeated attempts to schedule maintenance for my Hyundai SUV due to a malfunctioning heater, I have been met with unavailability for appointments that are often booked out two months in advance. Even worse, the service department is frequently unresponsive to phone calls, leading to my extreme disappointment. Mario Meza

I'm out of state and bought a 2015 Jeep Wrangler from the dealership. These people never answer the phone, I have tried to call about a hundred times and you might get someone to answer the phone but more often than not no one answers. I even called the general manage I think his name was Al, he never answered his phone or called me back, as a matter of fact his message says he's going to be gone until April, this is December. He has another contact on his VM, some lady, I left her a message she never called back. Their customer service is aweful! If it was a car that I could have bought from any place else I would have done it. Lithia Hyundai of Fresno is just the worst.

I'm out of state and bought a 2015 Jeep Wrangler from the dealership. These people never answer the phone, I have tried to call about a hundred times and you might get someone to answer the phone but more often than not no one answers. I even called the general manage I think his name was Al, he never answered his phone or called me back, as a matter of fact his message says he's going to be gone until April, this is December. He has another contact on his VM, some lady, I left her a message she never called back. Their customer service is aweful! If it was a car that I could have bought from any place else I would have done it. Lithia Hyundai of Fresno is just the worst.

The Salesman Tony was fine but the finance agent Angel was ridiculous. We have good credit and he came back with terrible numbers for financing. He went back 4 time and came back each time nowhere close to what we expected. Then, after we left he called us at home with numbers very close to what we asked for originally but by that time we were very much done with the experience. It was a terrible day for us. I will tell anyone who will listen not to bother going to Fresno Lithia.