Reviews
Bad communication
The girl that waited on me was very kind and knowledgeable about my car. She explained why my car wasn’t due to be serviced even though I got emails telling me it was.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lithia Hyundai of Fresno wants to thank you for the review, Marlene. We're glad to hear that you had a wonderful experience with our staff. Please don't hesitate to reach out regarding anything automotive related.
Leonard Wyatt - Excellent salesperson
Leonard Wyatt is excellent, knows what we want and found us the right car with no fuss. Happy with the price he go us. We have bought multiple cars from him and will keep returning.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jonathan, Congratulations on your new vehicle and welcome to the family! We truly appreciate you sharing your experience with Leonard. We strive to get to know what will work for you and a price that fits your budget. Thank you for a great review and we look forward to seeing you on your next visit.
Good service
Our advisor was polite, patient with all the issues we brought (recurring incorrect phone number and notification for service of a car we have never owned) and thorough. Also our charging time has been set and hopefully will work properly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Marcell, It's great to hear that the team took great care of you. Thank you so much for a great review and we look forward to seeing you on your next visit.
Great service
Your ability to work with my terms. My sales person , Kevia was wonderful! AJ in finance was very down to earth. Nice group of individual.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sherry, we really appreciate your visit to Lithia Hyundai Of Fresno! We're thrilled to hear that our sales and finance team was able to work with you to get you behind the wheel of your new car. Please come back and see us when it's time for your first oil change! Regards, Stanley Ivy, Senior Sales Manager
Great service
James my sales rep was calm easy going and really friendly!! He was as big a blessing as getting the car I wanted, he made the whole experience great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vickie, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Hyundai Of Fresno! If there is anything else we can do for you, please feel free to give us a call. Regards, Stanley Ivy, Senior Sales Manager
Straightforward and personable
I got a straightforward salesman. Who didn’t waist my time. Unfortunately the financial department was under staffed. Also didn’t have enough computers to run two lease payments. The salesman saved the day by being easy to spend time with.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Regards, Stanley Ivy, Senior Sales Manager
Great service clean rest room nice talk with customers
Best service in lithia good talk nice behavior Good work in my car clean waiting area give me good instructions
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for visiting our service department and for leaving kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Regards, Louie Soliz, Service Manager
Mixed experiences
Courteous service rep. There was a shortage of service dept. writers. that delayed checking in. I was somehow on the wrong day but was accepted for service. The rep I dealt with was outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us! I am happy to hear that our service team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Regards, Louie Soliz, Service Manager
Nice employees
Advisor was polite and courteous. Even understaffed they tried their best to accommodate customers. The advisor answered all of my questions.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Regards, Louie Soliz, Service Manager
Lithia Hyundai of Fresno
The communication, Kenia Lopez was on point and attentive to our every question and need, thanks to her help we were able to get in to our dream truck. Thanks again Kenia
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I am ecstatic to hear you were able to purchase your new truck]! At Lithia Hyundai Of Fresno, we are always here to make your dreams come true and will be here to help when it’s time for service on your car. Take care! Regards, Stanley Ivy, Senior Sales Manager