Rivertown Toyota

Too much to write about. The service rep and the service dept were terrible. Very disappointed

This trip to have my truck serviced left me very disappointed. I can to have my oil changed and get the tread checked on my tires. I arrived for my appointment at 9 am to see that they were overbooked. When the worker finally came to check me in he saw that part of the appointment was getting the tread checked on my tires. After only a quick glance at one of my tires he immediately tried to sell me that my tires needed to be replaced (they are not that worn). 15 minutes later he gave me a quota for how much it would cost to replace my tires. Whether it was intentional or not the perception was that he was going to convince me to replace my tires whether I needed to or not to make a sale. I then had to wait three hours for an oil change. Overall I felt today was a waste of my time and money. This was the first time I left a Toyota dealership feeling like I was getting scammed

This trip to have my truck serviced left me very disappointed. I can to have my oil changed and get the tread checked on my tires. I arrived for my appointment at 9 am to see that they were overbooked. When the worker finally came to check me in he saw that part of the appointment was getting the tread checked on my tires. After only a quick glance at one of my tires he immediately tried to sell me that my tires needed to be replaced (they are not that worn). 15 minutes later he gave me a quota for how much it would cost to replace my tires. Whether it was intentional or not the perception was that he was going to convince me to replace my tires whether I needed to or not to make a sale. I then had to wait three hours for an oil change. Overall I felt today was a waste of my time and money. This was the first time I left a Toyota dealership feeling like I was getting scammed

I have had my Toyota vehicles serviced at Rivertown for many years but recently the service has been totally unacceptable. The wait time for an oil change and rotation was 3 hours for the two previous times . I had scheduled an appointment both times but the service department does not care about their customers. I received no updates during the appointment wait time. I was taken for granted as their thinking was he doesn?t matter and will return regardless. I cannot recommend this dealer?s service department. Don?t go to this dealer unless you have a lot of time to waste.

Thank you for all great attention I received from you guys today! Happy New Year!

Took Toyota Tundra Truck in this afternoon @1:15PM to have New Tires and alignment done. They checked me in on time. Dealership has nice customer waiting area. They sent me a text to track progress and phone number of my service contact person. They called me about 5PM when it was ready for pick up. Checkout was fast and easy. Overall Good Experience.

Veronica Gearhart is the best service writer I have met in the four years I have lived here. She went above and beyond the everyday job, and she served with kindness and respect for me as a customer. She took time out to verify my service plan from a Texas dealer purchase-something no one else had been willing to do. She?s the best!

Get back to me when it's supposedly warmer out. My AC is still NOT fixed. It going on a year in March 2024 since this has been an issue for my Rav 4 and Rivertown Toyota as well as the Toyota collision are scratching their heads. After 5+ visits later. Now we are $3K , a new evap core, newer condenser, and 2 dye packs later it still goes warm in about 4-6 weeks. I pray someone will get the chip off their shoulder soon and start listening to my husband and I soon. This is really sad for us to say we always gave them 5 stars.. But NOT now. We have had several Toyota 's. I may be driving my Rav 4 to North Carolina for my Big brother, a certified Toyota Technician to fix it. Toyota corporate recommended I take it to another Toyota dealership. Soooooo we shall see. This is our 5th visit to fix it once it gets warm.is what I was told this time. Well y'all could have saved me the car sitting all day at the service center AGAIN and I had to call you for the update about 4pm. Rich waited on us and honestly he is now service manager but use to just be a service person. We have been going to this dealership since 2009 when it was Jay Toyota and I pretty much avoided Rich after him waiting on us once. He may not be the best choice for that position and that's coming from 2 people who both have 40+ years experience in medical retail management as well as dealing with customers in customer service. We both work for very large entities. He doesn't listen to the customers and cut us off twice. Treating us to be possibly, nuisances, imagining the AC goes warm, and Crazy minds.We have done some digging and research on the issue and would appreciate someone taking the chip off their shoulders because the info is coming from a well educated mechanic. An old school certified Toyota Technician. I am willing to PAY for whatever our car needs and that is obvious we are several thousand into this. I just don't want to go through another Georgia summer like last year and all Rivertown Toyota as AS WELL AS Rivertown Toyota Collision just recharge my system for the gazillionth time. You see this started with the Collision team when I had NON deployed airbag bumper bender. After 2 dye packs someone may need to do some work and listen the customer. I only hope they get the chip off before the dealership closes due to NO customers. Seeing they only have 2 stars when you Google them. I'd even entertain a new car trade at this point. SERIOUSLY! But this issue would be plopped on someone buying our 2014 Rav 4 with only Kook miles on it. Ridiculous. You know who I am and feel free to call me if you wish to talk. But so far Tray has been the only one that was nice to us. To bad he wasn't there the other day.

Sabrina was wonderful and took my serious. I had been shopping for a truck for a little while and most dealerships didn?t take me seriously because I was in a different state. Sabrina called me right away and made the deal easy. Drove 5.5 hours for my truck and they took my time seriously. Got me back on the road quickly. Very happy with my experience.

Brought my grand daughter in to buy her a car it was a cash deal and we where there from 11am until 6 pm The car needed a simple repair and detailing The repairs never happened because they didn?t have the part on hand making us wait they could have said we don?t have the part while waiting they could have detailed the car End the end they knocked 500 off the price and we left without repairs or detailing