Reviews
Todd is very helpful and knowledgeable. The wait time...
Todd is very helpful and knowledgeable. The wait time for service was acceptable and even if it weren't, there is complimentary food and beverage. I especially liked the cappaccino machine! The two times I have been back to the dealership since my initial purchase, I have been offered a carwash, which of course I accepted!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First time I go o this dealership, I have had a wonderful...
First time I go o this dealership, I have had a wonderful esperience from the moment I walked in. Kyle is very courteous, respectful and accurate on his advice, really knows what he is doing. The lounge is clean and comfortable. I love the snacks you have and the coffee is great. I would definitely go back to you and recommend you to my friends. Keep me posted when you move. Thank you so much for the wonderful experience I had yesterday.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My sevice representative Jud is a fantastic asset to the...
My sevice representative Jud is a fantastic asset to the dealership. Jud is extremely friendly, knowledgeable about his profession and an absolute delight to deal with (especially when service news can go very badly). The Volvo facility is very clean, comfortable and efficient. The wireless is a huge plus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was my first time using this dealership and my...
This was my first time using this dealership and my experience was excellent. My Volvo broke down and I had to take it in for repairs. My service representative was Kyle and he provided me with excellent customer service from beginning to end. He kept me informed about the prices, services and options available.He contacted my previous dealer in Florida and he even contacted Volvo cars in order to help me get the best deal possible for my repairs. He also arranged transportation for me to pick up my car. I would recommend this dealership without any hesitation and I will return in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My professional expertise is in the area of creating...
My professional expertise is in the area of creating extraordinary client experiences so you can imagine that my expectations are very high when I approach any company as a customer. My experience with Kyle at Volvo of Tempe is nothing like I have ever experienced before from start to finish. What made this experience absolutely outstanding was Kyle's ability to key in on unexpressed needs and fulfill them before I even had to ask. He viewed my experience with his firm from my perspective and even surprised, delighted and amazed me with his judgment calls, customer care and kindness. Places like this should be rewarded with praise and business. I intend to give them both. Heidi Guest Phoenix, Arizona
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had some serious electronics demons with my 2001 CX....
I had some serious electronics demons with my 2001 CX. Mike Lawrence and his service crew kept after tenaciously until the issue was resolved. Having been in sales and service in my career in the computer sales and major account management. So I know there is a right way and a wrong way to treat people/customers. I came away feeling good as a person as well as a customer.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have had Mr Lawrence as my service advisor at another...
I have had Mr Lawrence as my service advisor at another dealership and am very pleased that he is now with Volvo of Tempe. I will bring my Volvos to your service department because I can work with him. He is very professional and takes extra time if needed. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
My recent experience could not have been better, however...
My recent experience could not have been better, however I was very disappointed to learn that the dealership will be moving to the Tempe Autoplex. That location will be much farther for me. Brian and the other gentleman who took my initial information were extremely helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I've been coming since 2003 when we returned from Europe...
I've been coming since 2003 when we returned from Europe where we picked up the car. This 2001 Volvo cross country has only been serviced with you and I've been very happy all those years! Judd White is great and so are your drivers Louie, now retired and Frank ! Since I live in Ahwatukee, I look forward to your move but some other people it is further away, so make sure to give them directions etc. Ling Bundgaard
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dan was very efficient and very helpful. The used Volvo...
Dan was very efficient and very helpful. The used Volvo we bought is very clean and practically like new. I am happy with my purchase and now am totally spoiled! I would definitely consider buying another Volvo when the time comes, and definitely from Dan.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car