Volvo Cars Gilbert

(392 reviews)
Visit Volvo Cars Gilbert
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–5:00pm Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2016 state dealer award
2024 consumer dealer award 2016 consumer dealer award
New (480) 619-5253 (480) 619-5253
Used (480) 648-2568 (480) 648-2568
Service (480) 240-9931 (480) 240-9931

Reviews

(392 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volvo Cars Gilbert from DealerRater.

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Excellent and friendly service. My only problem on this...

Excellent and friendly service. My only problem on this day was the proximity of a chatty cell phone user in the customer waiting room. Perhaps you would consider posting a sign requesting cell phone users to take their calls outside? Other than that, kudos to you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Judd is a pleasure to work with and is very helpful. I...

Judd is a pleasure to work with and is very helpful. I have brought my cars into Powell Volvo for service for many years and Judd has consistently done a great job.I have purchased or leased eight Volvo's in the past and good service is very important to me. Arnie Lakeyn

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience! Friendly and competent. Read some...

Great experience! Friendly and competent. Read some previous reviews and wasn't expecting much, but pleasantly surprised. Only negative for me is that they are moving further away to Tempe:( I will be back....hopefully just for routine maintenance!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service and very polite service personal. Felt...

Excellent service and very polite service personal. Felt that the dealership was really concerned about my Volvo condition, what was needed to be repaired and what was not needed to be done ( transmission oil change which I thought was required but not needed at this time ). Traveled from Surprise to get my Volvo serviced and glad I did as the other Volvo dealer on Bell Road had not talked to me the day before, after I was there for 15 minutes. Thanks to Service Department, I'll be bringing my Volvo back to get service done when required and take care of some recommemded repairs he suggested but not credical at this time. Hopefully this will credit for "job well done" for Brian of the Service Dept. Army Ranger Robt

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I never give a top rating - because you can always...

I never give a top rating - because you can always provide/expect more. So in this case, the work was top notch i have been coming to this location as long as i have owned my s60 and will do so as long as i get to deal with jud and his team. i look forward to your move to the new location

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kyle did a good job of accomodating my schedule on needed...

Kyle did a good job of accomodating my schedule on needed repairs, and was also helpful in letting me know what portions of the work were covered by my service contract and what portions were my responsibility. Its too soon to evaluate the quality of the work since I just got it completed yesterday, but so far so good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Pep Boys replaced my battery and claimed that I had a bad...

Pep Boys replaced my battery and claimed that I had a bad alternator. Brought it back to dealership to verify. Found that there was nothing wrong with the alternater. Always can rely on Volvo to provide great service and a car wash to boot. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Because of an unexpected engine noise I arrived without...

Because of an unexpected engine noise I arrived without an appointment, and with one listen Brian knew what the problem was. His expertise is the major reason I bring my Volvo to this dealership. The shuttle got me to work on time and picked me up when I was ready to leave. Both drivers were courteous and friendly. My car was ready that afternoon, and since this repair needed to be done if I wanted to continue driving my car, the price was reasonable. If you own a Volvo, this should be your dealership for service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jud was the first SA I met when I moved here five years...

Jud was the first SA I met when I moved here five years ago. He's still the best. One other advisor (no longer with the store) used to "boost" me into expensive service, which took more time, money and seemed to result in more "comebacks." I came close to ending my relationship with Powell Volvo over this. Every dealership has cars and parts; so do non-branded outlets. The only thing that makes a difference is service. My experience yesterday was a refreshing change for the better. This time I received good service, on time, at a reasonable price. That's all I ever ask for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I brought my Volvo in because of an oil leak. they found...

I brought my Volvo in because of an oil leak. they found that I had a camshaft seal leaking. I elected to have your service department repair it. It was repaired in a timely manner....the service was very good, the communication was very good. There was a couple of small glitches and they were taken care of right a way. The whole experience was a very good one. Keep up the good work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.