Mercedes-Benz of Loveland

(731 reviews)
Visit Mercedes-Benz of Loveland
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 692-6907 (888) 692-6907
Used (888) 762-3147 (888) 762-3147
Service (888) 864-6201 (888) 864-6201

Reviews

(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent customer service

Paul was an amazing and non-pressuring salesman. Excellent customer service and very thorough knowledge about the vehicles themselves. His support from his manager Alex also was integral in our experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding product knowledge

All dealerships claim to be to be good but none deliver a superior customer experience at the highest level like Mercedes of Loveland. This is a quality business with high levels of expertise in all departments. Chase Albright our sales advisor, has outstanding product knowledge and delivers a car to new buyers more through than we have experienced anywhere. This purchase was our 5th Mercedes and we learned more from Chase than ever before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you Chase + MB Loveland

After being on the hunt for a new vehicle, I set my sights on a GLE 400. I slid into Mercedes Benz of Loveland an hour before closing, pleased to find the exact model, color and options I wanted sitting in the lot. Chase stayed after closing to help me, and was so pleasant and kind. Start to finish, the most amazing experience I’ve ever had at a dealership - thank y’all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Surprise Purchse

We weren’t even planning on purchasing a Mercedes in particular, however we found a great vehicle and our sales representative Nic Mercer was fabulous! He was extremely knowledgeable about the vehicle overall as well as the numerous details. We asked many, many questions and he answered all of them with patience and professionalism.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best buying experience I've had.

Chase was very helpful .I would recommend buying a car from Mercedes Benz of Loveland to anyone. Wonderful people and great service thanks to everyone there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly and Professional

I leased a Mercedes C300 from here. Paul provided a quick quote and answered my questions thoroughly. He made the leasing process easy. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent buying experience

Carlos is an excellent sales associate. We worked together for a great deal on the vehicle. Everyone at the dealership is professional and friendly. The showroom is clean and sevices are excellent. Great coffee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great personal service!

Nic Mercer immediately responded to our online contact and had the two cars we were interested in sitting up front waiting on us when we arrived. Brian Butler (new Car Sales Mgr) greeted us - we had asked to meet him since he was a referral from our neighbor. Between the two of them, we were well taken care of. Nic was well prepared, very professional, answered all of our questions, and was a delight to work with from start to finish. Everything from choosing the car to driving it off the lot was a great experience. Since the purchase, Nic has been extremely diligent in replying to additional questions sent by text message. He and MB of Loveland have definitely earned our business!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

Chase was very helpful in my visit to MB of Loveland. He helped me pick out the perfect car for me and my family. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best car buying experience i've ever had.

Carlos really listened to what we wanted in a car and how much our budget was. He made sure he was getting us exactly what we wanted and that we were happy. There was no pressure. Before we left with the car he also made sure we knew how everything worked and all the cars was capable of. He was so much fun and such a nice guy. I would recommend everyone to go and see Carlos if they are wanting a Mercedes. Great guy! Even my teenage daughter thought he was the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.