Reviews
Excellent Brand Ambassadors
Great experience as usual. For more than four years we have bought multiple cars from MB Loveland and they have always exceeded our expectations! When the GM of the dealership cancels a conference call to help with car choice and trade value — you know you are a valued customer — thank you, Trent! Brian Butler, Nick Mercer, Paul, and Chase — thank you! Finally, Alex Clarke, sir you make the entire experience that much more pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
WOW !~ PARIS IS NICE...THESE PEOPLE ARE FABULOUS AND NICER
FABULOUS, WONDERFUL, CARING, CONCERNED, TOTALLY COMPETENT, EXTREMELY HELPFUL! Many thanks to KASEY CURTIS along with her rounding up a fab valet, and service tech SEAN SULLIVENT. KASEY IMMEDIATELY worked us into a huge, busy day with a fast diagnosis to get us back on the road successfully We so much appreciate competence in business where service is the name of the game... and CASEY and SEAN are "all over it" to make the experience wonderful and as painless as possible. Will not go anywhere else. An original call to CLINT, in PARTS really encouraged us to use this dealership. Thanks, Clint for your fast help and friendly voice on the other end of the phone assuring you are a dedicated get 'er done person! For BRIAN PICKLE...heard such wonderful things about you from all your employees. Meantime, a bonus and a raise for KASEY! She's our go to person and bet she will be employee of the year again this year. L and J Sch
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great and friendly staff
The staff at Loveland Mercedes were fantastic. They have great knowledge of all the range and provided and excellent test drive for all the GLC’s features. We would highly recommend stopping by.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pre-owned car shopping
We have purchased two pre-owned cars at this dealership and had excellent experiences both times. Their pre-owned vehicles are in better shape and have cleaner history reports which gave us better confidence in our choices. The sales staff is very accommodating and reasonable to work with. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Working with Chase was a pleasure
Thank you Mercedes Benz of Loveland. Your entire staff of Alex, Nic, and Chase were very professional and helpful. It was a joy to do business with them. Thanks you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Second time just as good as the first!
I've now had the pleasure of buying two Mercedes from MB Loveland. Very impressed that the staff is so consistent! Chase is awesome to work with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Miracle Workers
Hi, as I’m writing this review I’m still beaming with happiness. Long story short I was in a terrible accident months ago and my credit is struggling due to my medical bills and insurance battle but I needed a safe good vehicle to even consider driving again. To say the very least, Carlos E. Rodriguez, Felipe Sorzano and Nic Mercer made that happen! They heard & had compassion for my situation and did everything possible to get the best price & apr rate for me. They absolutely exceeded my expectations and for that I am grateful and highly recommend visiting MB of Loveland for your next purchase. Also, keep in mind I was buying a used trade-in BMW that they had on the lot and it was a Saturday so realistically you could say I wasn’t a priority BUT not once did I feel that way! They treated me like I was the most important customer there, checking on me in the lobby to see if I needed anything while they searched for the best bank to help my situation! They could have stopped at the first offer but they kept going and I can’t thank them enough!! They rock at MB of Loveland.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great People
An Amazing team of knowledgeable people. This is by far the best car buying experience I have ever had. Carlos, Nic & Felipe made the process easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase of G550
Absolutely the best dealership experience I’ve had in Colorado. Extremely helpful, knowledgeable, reasonable, and friendly. Highly recommend, even if you have to drive a ways to get there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing
was actually looking at a BMW next door, but decided to compare. Well , there is no comparison. besides just the superiority of MB versus BMW, the dealership was incredible. From the sales manager Brian Butler to finance and sale (Carlos Rodriguez-Sanchez) we were treated professionally and like a friend. They answered all of of questions, allowed us as much time as we needed before making a decision (BMW could take a lesson here from pushy sales people and managers) . They understood that this was a big decision, and helped walk us thru the entire options available, all of the different options we could choose (from purchasing to leasing). I would HIGHLY recommend both Brian and Carlos for any of your high end car purchase needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car