Reviews
I have been a customer of this dealership for 6+ years
I have been a customer of this dealership for 6+ years now. Consistently the Service, Sales, and Finance teams have been a pleasure to interact with and they get the work done as promised! Special shout out to Lee in Sales, Mike in Finance, Nick and Jake in Service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Welcome back & thank you for always choosing us! It's a team effort here every day & we're pleased to hear you're always taken care of. We look forward to many more years together! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
You're better of at any other Cadillac dealership in
You're better of at any other Cadillac dealership in Arizona. Every other Cadillac dealership has been a dream to purchase a Cadillac.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jeremy, We take pride in providing world-class service to our valued customers, and it's clear that based on this review that is not what you have received here. When you have an opportunity, please contact me, as I'd like to learn much more about where we've fallen short. I look forward to speaking with you. Regards, Justin Conover General Manager justin.conover@earnhardt.com
AVOID AT ALL COST!
AVOID AT ALL COST!!! Absolutely the worst dealership I have ever experienced. We bought a certified pre owned from them on a Tuesday by Thursday we have a steering problem and it keeps flashing that the transmission needs service. This clearly shows that their 100 point inspection that they show you is garbage and none of the cars have actually been gone thru before hitting the lot. I called on Friday and spoke with the sales manager Bailey. Bailey informed me that he will get this taken care of immediately and the service manager would be giving me a call in a few minutes this was at 11:45am. I got a call at 4:45 from a service advisor telling me they couldn’t get the car I bought 48 hours before hand in until the following Friday. This is my wife’s car so she has my kids and herself in it everyday so to think that I should just let her drive it being as the steering and transmission we’re having problems is completely idiotic. The next day I went to meet with the gm because at this point I didn’t want to buy the car anymore cause clearly they sold me a defective car. I told Justin Conover (gm) that I would like to return the car and cancel the deal. He then showed why his last name fits him perfectly and told me he’s not obligated to cancel the deal and could care less about it. This is why I said avoid at all cost if a gm is going to tell you something like that as a customer then I’m willing to bet the whole dealership is that way if the leader is projecting that kind of extremely poor customer service. I made the mistake of not believing the reviews on this place and now look I’m another one in line writing a bad review. Do your self a favor and stay away from this buy here pay cadi dealer cause that how you will he treated
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're disappointed to see that you were having issues with your vehicle and we appreciate you bringing it in this weekend so we could help get this resolved. Should you have any other questions or concerns, please don't hesitate to contact me. I'm always here to help. Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Lol this is the terrible customer service I’m talking about yes Justin I brought the vehicle in just to find out there is several things wrong with the transmission on a certified vehicle. Bought a cadi now I’m driving a rental jeep compass for god know how long considering you service director said he has no idea an eta on the parts. So here I am 5 days into a car deal and I have no idea when I will get the car I bought. If you would Just let me out of the deal you wouldn’t be going thru this but because your ego and arrogance won’t let you hear we are so yeah thanks for selling me a broken car then acting like your doing me a favor fixing the car that was probably broken from the start considering it had problems 48 hours later
Saad was very easy to work with on the recent lease
Saad was very easy to work with on the recent lease purchase. I am very glad I chose to work with this dealership from the initial lease signing to the eventual purchase of my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Mav. We're happy to heat Saad made your shopping experience enjoyable from start to finish! Congratulations and welcome to the family! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Happy with my recent purchase- Price was fair.
Happy with my recent purchase- Price was fair. Salesperson was great to work with. Respected my time and knowledge about Cadillacs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's a great pleasure to hear that you had a fantastic car-buying experience! Thank you for choosing us and we look forward to serving you again soon. Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Everyone was very friendly.
Everyone was very friendly. Plus, I was in and out in less than an hour!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so proud of our team for providing you with a seamless experience. Until next time! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Always professional, respectful and polite.
Always professional, respectful and polite. I have never been treated so well by a service department. The consierge service is the best. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled our team provided you with the quality service you deserve! Thank you for choosing us! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Not helpful.
Not helpful. Just told us the markup amount and to order off the website. Seemed like the entire staff were surfing on their phones. Did not give us contact information or thank us for coming in. We won't be back
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Clay, The LYRIQ electric vehicle is the first of its class and due to the supply and demand, is currently selling for over MSRP. Having said that, it sounds like our team could have been more accommodating and informative when providing you with this information. I appreciate you bringing this to my attention and should you like any more information about ordering a LYRIQ, please don't hesitate to contact me. I'm here to help. Regards, Justin Conover General Manager justin.conover@earnhardt.com
You're right. We are very interested in getting one. It won't be with you
Service quick time
My service advisor Paul Kirwan is top notch. He had me in and out just under an hour for oil change & tire rotation on my XT5. Thanks Paul! (mpc)
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, it pleases us to see that Paul got you back on the road in no time! We look forward to working with you again soon! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Fue un buen servicio el que no proporcionaron cuando
Fue un buen servicio el que no proporcionaron cuando llegamos ala agencia y nos esplicaron todo lo que necesitábamos saber acerca de el vehículo que queríamos
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gracias para esta revision de cinco estrellas! Saludos, Justin Conover General Manager Justin.conover@earnhardt.com