Reviews
Liars and scam artists!
Liars and scam artists! Do yourself a favor and go elsewhere. Justin and Andy are liars and have 0 integrity.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We’re disappointed that we fell short of your expectations. After being in business for 60 years we aim to exceed the expectations of our customers. Due to the nationwide shortage of Escalades and super high demand, inventory turns at a super-fast rate. Should you like to discuss your experience any further, please feel free to contact me. Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Earnhardt Chandler Cadillac has done all the warranty and
Earnhardt Chandler Cadillac has done all the warranty and maintenance work on my last 2 Escalades. Professional and attention to detail is high. Would recommend them to everyone. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Chris, we are so happy that our service team provided you with a. positive visit! We look forward to working with you again! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Brad Hartman does a great job coordinating things and
Brad Hartman does a great job coordinating things and getting everything done on time. I highly recommend this dealerships service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brad is awesome and it's no surprise that he took such good care of you! We look forward to working with you again! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Great customer service.
Great customer service. My appointment was at 11 am and I was talking with the service writer right on time. Car was taken back immediately and all requested repairs were accomplished in a reasonable time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to know that we got your car back to running like new! Please let us know if we can help you with anything else! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Brad Hartman is my Advisor and I can’t say enough about
Brad Hartman is my Advisor and I can’t say enough about is customer service skills professionalism, courteousness and his compassion to understand the customers needs ie: time constraints, explaining problems with vehicle using words that does not meet automotive terms, but he figures it out for you. You are very fortunate to have such a Gem on your team, don’t let him slip away!! Keep him on payroll no matter what🤗 Thank you Brad and Earnhardt management/service team for having the insight to hire Brad.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You deserve nothing but the best, and we're grateful to know Brad provided you with nothing less than that! We look forward to seeing you at your next service visit! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Thank you, look forward to that , however not to soon Haha.
Very professional.
Very professional. Everything was upfront and honest, no games or hidden agendas. The easiest vehicle we've ever bought. William Jurczak & Terry Schaier took great care of us. We actually talked and laughed through the entire sale. Thank you, gentlemen, for an amazing vehicle buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Cari, it's so nice to know that William and Terry worked hard to provide you with a smooth car-buying experience! Thank you for choosing us and we hope to see you again! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Always professional and courteous.
Always professional and courteous. Always willing to take time and answer questions we never feel rushed or pressured in any way
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love having you as one of our valued customers and we look forward to serving you for many more years to come! Take care. Regards, Justin Conover General Manager Justin.conover@earnhardt.com
They always been courteous and promp anytime I have been...
They always been courteous and promp anytime I have been there. I would definitely recommend them to anyone
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your loyalty and look forward to working with you for many more years to come! Thank you! Regards, Justin Conover General Manager Justin.Conover@earnhardt.com
Service personnel, particularly Asron, is personable,...
Service personnel, particularly Asron, is personable, knowledgeable, and professional. However, I'm less than pleased that the loaner program had been disbanded, and I am not happy with the four- hour pick up and dropoff window for concierge service. Service and the ease of having a loaner car made getting repairs tolerable. I'm not so confident that future trips for service will be as easy. Thank goodness for the outstanding staff like Aaron.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for both your business and your feedback. We're happy to see that Aaron is very accommodating and should you like to discuss our loaner vehicle policy any further, please don't hesitate to contact me. I'm here to help. Regards, Justin Conover General Manager Justin.Conover@earnhardt.com
Once again great service. Aaron was very interested in...
Once again great service. Aaron was very interested in making my experience excellent. Will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Randy, We're glad you had another great experience and we can't wait to work together again soon. Have a Happy Holidays! Regards, Justin Conover General Manager Justin.Conover@earnhardt.com
Really happy with Earnhardt Cadillac and everyone there. Took such good care of me and my car. Thanks