Reviews
Avoid buying a car from this dealership!
Avoid buying a car from this dealership! I bought a new Cadillac, and simultaneously purchased the extended warranty back in 2022. 2 years later, I traded the car in on a new vehicle from a different dealership and canceled the extended warranty, expecting a full refund since I had never used it, never filed a claim against it. I was refunded a prorated portion only, and told by this dealership that my extended warranty ran concurrently with the manufacturer warranty. A complete scam, a money grab by the dealership to not refund all my money. I have never heard of an extended warranty running from day 1 on a vehicle with 7 miles at the time of purchase, and never heard of not getting back 100% of the cost of the extended warranty when not used, and the car still being under the manufacturers warranty. When asked for documentation they produced a document with no dates, no information, nothing to back up their claim. Whatever you do buy elsewhere and avoid the shady practices of Earnhardt Cadillac!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ryan, We appreciate you taking the time to share this. Service contracts are done on a pro-rated basis. If you would like our finance team to review your paperwork with you, please contact me and I will be happy to get you connected with them. Regards, Justin Conover General Manager justin.conover@earnhardt.com
They are always very courteous and keep me informed.
They are always very courteous and keep me informed. I do not live close so the concierge service is very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We're thrilled to hear you appreciate our courteous service and concierge support. Your satisfaction is our priority, and we’re glad we can help, even from a distance. Looking forward to continuing to serve you! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Great service and team.
Great service and team. I bought my XT5 at Earnhardt Chandlers Cadillac and have had it serviced there since.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, Tom! We're thrilled to hear you had a great experience with our team at Earnhardt Chandler’s Cadillac. Your satisfaction is our priority, and we look forward to continuing to serve you and your XT5! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Lee L.
Lee L. Greeted us as soon as we arrived, he was easy to talk with we told him our budget and he knew the car immediately. And that was that we are now part of the Cadillac family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Antoinette, thank you for sharing your experience with us! We're thrilled to hear that Lee made your visit enjoyable and helped you find the perfect car within your budget. Welcome to the family! Your satisfaction means a lot to us. Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Excellent experience with service department with Brad.
Excellent experience with service department with Brad. Car was ready when they said it would be.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear about your excellent experience with Brad and our service department! Timely service is our priority, and it’s great to know we met your expectations. Thank you for your feedback! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
The fastest time purchasing a vehicle.
The fastest time purchasing a vehicle. Awesome sales person (Colton) and the staff is great. Colton knew the Vehicle well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us! We're thrilled to hear that Colton provided excellent service and that you had a seamless purchasing process. Our team strives to be knowledgeable and attentive, and we're glad it showed during your visit. We appreciate your feedback! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
This is my 3rd Cadie.
This is my 3rd Cadie. Brad is by far the best service guy I have had
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi shortfatbaldguy, thank you for your kind words! We're thrilled to hear that Brad provided you with excellent service during your visit. We appreciate your loyalty and look forward to serving you again in the future. Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Excellent service.
Excellent service. Very detailed and helpful. Very comfortable while waiting for my service to be completed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lisalmaxwell! Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had an excellent experience with our service. We strive to provide a comfortable and detailed experience for all our customers. We appreciate your kind words and hope to see you again soon! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Went in for an oil change yesterday and, as always, was
Went in for an oil change yesterday and, as always, was treated as a valued customer! I love this dealership. They take care of me with utmost respect and professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sandy, thank you for sharing your positive experience with us! We are delighted to hear that you were treated with respect and professionalism during your recent visit for an oil change. Our team strives to provide exceptional service to all of our valued customers. We appreciate your feedback! Regards, Justin Conover General Manager Justin.conover@earnhardt.com
Saad was a pleasure to work with in purchasing the 2024
Saad was a pleasure to work with in purchasing the 2024 Cadillac LIRIQ on 5/14. The entire experience was excellent,
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Gary, thank you for taking the time to share your positive experience with Saad and our team. We're thrilled to hear that your car buying experience was excellent. If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support! Regards, Justin Conover General Manager Justin.conover@earnhardt.com