Earnhardt Chandler Cadillac

All of the team (special mention to Saad) were very courteous and helpful. The process was smooth. Some of them offered up information about extra GM employee incentives that might be available for us. This is much appreciated. Saad spent a lot of time to explain the various features and helped setup OnStar and appointment for installing defense feature.

Curtis Mitchell, Service Adviser is very thorough, courteous and professional in providing excellent customer service.

Drop my new CTS off, and ask them to not wash or test drive my car due to just bringing in for interior warranty work. When I got the car back it had tons on micro scratches in the paint from the car going through their dirty carwash. They Also the drove my car and put 12 miles on it for a "test drive", I documented the mileage and I SAW TWO EMPLOYEES AT THE WENDY'S DRIVETHROUGH IN MY CAR!!!!... I know it was mine due to the vanity plate. If I was 40 years younger I would have taken care of confronting the two employees. I paid over $70k for this car, I don't feel like I should have to be taken advantage of every time I trust them with my property that I worked so hard for. Service manager Larry says doesn't know anything about it and will get back to me, 2 weeks later, NOTHING... Who is running that circus? I called Cadillac HQ and formed a complaint, but I am sure they will blow it off, they have so far.

My CTS-V buddies warned me not to take my car to Chandler Cadillac (Earnhardt South). I gave them a try anyway because they are right next to my house and I had a coupe of trim issues (Recaro seat track broke and I had a DRL out). Drop it off, say "no test drive, no wash please". I even sent it in an email! Kudos to the Service advisor as he writes this on the ticket and it's on my invoice so I know he told them but someone wasn't listening. Pick up the car, they show the in/out miles as the same BUT the out miles are actually 6 higher than when I dropped it off. (I took video of the drop off and pick up with the ODO in the background). I went back in; advisor was gone as was service manager so I sent them an email explaining what happened in a very calm tone because I know they (likely) didn't drive the car. Asked them to find out what happened and call me and let me know what they were going to do to make it right. That was fife days ago and I have heard nothing............and my DRL is still out.

Car salesman Mike Young was a gentleman and performed in a manner to represent his employer very well.

Very personable sales representative, and no heavy-handed hard-sell. Extremely clean and comfortable establishment.

Courteous, professional & listen well - they go the extra mile too

This week I purchased a car at the Earnhardt Chandler Cadillac location. The service was amazing. Carl P. was extremely helpful throughout the entire experience. We were also impressed with the loan officer, Jason C., from the Mr. Ed Department. Jason was very friendly and also extremely helpful. Carl and Jason both had a great attitude about staying after hours to help us complete our purchase. My husband and I had a great experience doing business with them and will be recommending them to anyone we know in need of a new car.

Great facility that employs top sales people.Barry was outstanding.

We have not purchased a vehicle with all the features that are offered in new cars today. The sales associate set up everything for us and instructed us on how to use them including On Star.