Earnhardt Chandler Cadillac

My salesperson, John Heinzig, was great and was an excellent facilitator for the deal. The sale was typical, except that I didn't have a trade which gave me a slight advantage. The sales manager had a hard time figuring out the difference between the advertised price of the car versus what the posted price of the car was, causing me to send the paper work back. After getting that straightened out and declining to purchase any of the add-ons (theft deterrent, detailing services, tinted windows - total $1500), I mentioned the other car that I was looking at. With that, the price of the car I bought dropped to accommodate the addition of comparable warranty coverage. When the proceeds of my private vehicle sale arrived to be used as a down payment, the dealership would not accept me signing the cashiers check over to them. I was directed to a nearby bank, located in a grocery store to cash the check. When I questioned if a grocery store bank could handle the amount, I was assured that they could. They couldn't. I had to go to another bank to get the cash. When the transaction was complete, I told my salesman that the car had not been filled with gas. One of his colleagues informed him that when used cars are sold, the tank is not filled. On the next day during the wash and wax session, I noticed that the car was not very clean. There was a letter “J” written on the windshield and rear window with some sort of marker, and I had to remove the plastic covering from the floor mats. The wipers needed replacing and the brakes sqeeked during low speed braking. The seats didn’t look like they had been wiped down either. So much for dealer prep. Going back on Monday. I did get what I believe to be a good price on the car, but the only way that I would go back there is if they had something that I really wanted to buy. UPDATE Upon further investigation, the car needed front brake pads. Luckily, I'm pretty handy and the job was inexpensive and easy with numerous examples shown on You Tube. I just don't think that selling a car that needs brakes is a good thing. I canceled the service contact as well. I used it as a bargaining chip to get the price of the car lowered.

Even at their closing time on the weekend, they were concerned about assisting me with my car issue. They even came to my home and replaced my battery. Very prompt and courteous service. I will call on them for any future service.

I am new to Arizona having just moved here from Illinois. My vehicle was due for an oil change and I selected Ernhardt Chandler Cadillac to do the service. Everyone from Service department to the sales staff was friendly courteous and helpful. Although I did not come into the dealership with the intentions of purchasing a new vehicle, I have had an interest in the XT5 five since Cadilac first announced it. I took the opportunity to test drive the vehicle with the sales staff and then return to service department to pick up my vehicle. At no time did the sales staff put any pressure on me to purchase or stay the sales area Any longer than II wanted to. After I pick up my vehicle I decided to return to the sales area and explore the purchase of the new XT5. The sales staff was informative without applying any pressure and help guide me through the purchase of the new vehicle.

Completed service quicker then they said would be done.

The service was great and the sales person was very friendly and helpful. Overall it was a really good experience.

Initial appointment made online via chat, however the young lady who that assisted me scheduled me for repairs on a Saturday. A little frustrating to arrive at appointment to learn repairs could not be completed as scheduled. Staff directly at the dealership very apologetic and assisted me with rescheduling. Very pleased with customer service from direct location. Online customer service require more education on scheduling.

I was greeted by a service staff member immediately upon arrival. This made me feel welcomed and valued as a customer. Curtis was very professional and helpful. I have dealt with several service department and not one have I walked away saying that was a good experience. Leaving there I was beyond satisfied. My husband pick my truck up and he was beyond impressed also. Everything was properly fixed and my truck was nice and clean. We will definitely be back for all of our service and future buying needs. VERY IMPRESSED!!!!!!!!!

There was an issue with my OnStar antennae. It was repaired quickly and other maintenance done during same visit.

So I purchased my 2016 CTS 3.6 from here about a month ago and it's been nothing but xxxx ever since! First let me state that I own a 2014 SRX already which has all the bells and whistles and I stressed the fact that if I'm buying another new Cadillac I want it just as loaded as my SRX if not more. So I wanted to check out the nicest CTS (other then the V) that they had. I was shown a few vehicles but nothing that really impressed me. I was then shown a CTS 3.6 in red, which I was told had it all! I noticed that it didn't have the front parking assist sensors but other then that it did have all the options I wanted. I told the sales guy Mike that I like this red one but I would want it in white and with the front parking sensors and of course he said not problem. I also wanted chrom rims added too. Mike then told me they have a white car, exact same as the one I test drove and they can throw the chrome rims on it and add the front sensors later after they get them in from having to order them for me. I was told the sensors would be here in a few weeks and I would be called to bring in the car to get them installed. So everything was good, Mike met all my requirements, it felt good, so I made the purchase. I put a very large amount, more then half down and financed the rest. After not getting a call for about a month I decide to call the dealership to see If they received my front sensors. They said bring it on in, so that next week I did. The front parking sensors were NOT installed but this stupid curb sensor that is only a loud annoying beeb that goes off when I turn my car on and pull in and out of driveways. Now I am being told that the sensors I wanted and agreed upon are not even an option that can be added. The car must come with the front parking sensors. I WOULDNT HAVE PURCHASED THIS CAR!!! I would have purchased a car that already had the sensors then! I'm beyond upset that Mike lied to me and told me whatever I wanted to hear to get me to make the purchase right then and there. So now my brand new car is not even what I wanted and I'm stuck with it. I talked to the sales manager and got no where. They can't make it right so I'm going to be talking to a lawyer in the morning. Oh yeah and to top all this off, I had black stains all over my visors when I picked my car up the other day. This whole dealership, sales and services is some of the worst service I've ever seen. Going to be taking my Cadillacs up to Scottsdale for now on.

I had to take my SRX in for a "Loose screw" rolling around in the dash. They had to completely tear apart the dash. They had my car for 10 days, all the while I had a brand new XTS as a loaner. The service dept kept me informed of the progress, made sure they gave me the estimated completed date and listened to my concerns,.