Reviews
Write a reviewAwesome service!
If you are in the market for a car, look no further than Shayne Roberts! He answered every question and concern we had. He was truly concerned that we understood every feature the car had to offer, and strongly encouraged us to ask questions. He made sure we were comfortable every step of the way. It was truly a pleasure and when we were ready to make a deal, he ensured we had the best deal they could offer!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Absolutely The Best
Living in Las Vegas and in the big city sometimes you get lost in the dust. So many times dealerships don't really worry about the needs and concerns of the customer. My wife and I found out that even though we had to drive almost 400 miles to BMW of Visalia, it was well worth the drive. From the very start we didn't feel pressured and Ashley Adams was courteous, friendly, and really listen to our needs. She went the extra mile to help us in giving us links to hotels and direction to the dealership. Also Shane Roberts who took over the deal after she was off was no less than exceptional. They both worked great together.along with Barth in finance helping to close the deal. Overall Superb dealership and personnel. Definitely will buy our next BMW at BMW of Visalia, regardless of the 400 mile drive from Las Vegas
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
great car
We dealt with Shayne Roberts at BMW of Visalia. He was very friendly and answered all of our questions. This place is a great way to purchase a car without all the drama of going back and forth. I recommend it to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing service!!!
The service was great! Everyone was so nice and friendly! Buying my car here was a great experience! From the minute we walked in, it was a welcoming environment. They made sure all of our needs were met, and went above and beyond! Excellent customer service from all departments!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing People
I am a 3rd time return customer @ BMW OF VISALIA....I am a person who absolutely hates the "back & forth salesman haggle"....I have never experienced that @ BMW OF VISALIA, you inquire & tell them what you want to pay & they start the process....They automatically give you the best price, interest rate, & payment to your loan......I will forever refer my friends & family....& I will continue to return .....thank you Mike, Ed, & Bob for all you do......Sincerely Louise "Weezie" Gonzalez
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great car buying experience!!!
After having some pretty bad experiences with other luxury dealerships in the valley I was beginning to think that that was just the way it was. Boy, was I wrong! The staff, the service and the knowledge of their products was excellent! I had the pleasure of working with both Ed Fuentes and Shayne Roberts, both were top notch salesmen. I highly recommend purchasing your next car at BMW of Visalia.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hassle free
Being a man in my late 20s it was nice of my salesman Ed Fuentes to treat me like a customer not a kid from test drive to purchase truly a great experience. I look forward to my next purchase with this dealership in the future well worth the drive to deal with this group of people and experience a true no hassle relaxed car buying experience. Bmw of visalia will sell you your dream car and not make it a nightmare. Thanks to all of the people from the detail shop to finance for my amazing 7 series I love it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
part of the family now
I've had an issue in service with my first BMW X3, and looked for my previous salesman, Ed Fuentes, and he helped me out again. Along with Frank Acosta, I am in my new 328i driving a BMW again!! Thank you Visalia BMW
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
2 time customer
Hooked up my 2nd deal here, with Ed Fuentes!! He has hooked me up twice now, with a deal I couldn't refuse! Thanks again, team Visalia!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
BMW OF VISALIA "HAPPY CUSTOMER"
I TRADED MY 2011 BMW FOR A 2013 BMW AND I LOVE IT ALTHOUGH ITS NOT MY FAVORITE COLOR I AM VERY HAPPY ALL I CAN SAY IS OUR SALESPERSON RC DID A GREAT JOB WE ARE VERY HAPPY AND I WILL BE BACK IN 2 YEARS FOR MY WHITE 5 SERIES BMW ....VISALIA BMW IS MY #1 DEALERSHIP. THANK YOU ANNAMARIE
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase