Reviews
Write a reviewIt Doesn't Get Any Better!
My wife and I were looking for a luxury SUV that was a couple years old, low miles and great condition. After scouring the internet and visiting several dealerships we were growing frustrated. There was nothing that matched what we were looking for within our budget. A BMW X3 or X5 was what we really wanted, so we decided to give BMW of Visalia a try. From the minute we walked on the lot, it was a completely different experience than what I was used to. Our salesman was Ed Fuentes and I could tell right away he was the right guy for us. Very knowledgeable, but never pushy. Ed found us a 2013 BMW X3 in brand new condition with only 19,000 miles on it. We absolutely loved the car, but were waiting for the sticker shock. But that never came.....in fact Ed delivered a price under what we thought the "rock bottom" price was going to be. Then he put together an unbelievable financing plan with warranty & maintenance that got us the monthly payment we needed, while still being covered for another 4 years on the vehicle! We could not be happier with our experience at BMW of Visalia. You can tell they are just good people that care about customers and have a lot of honesty and integrity. Very rare to find that these days. Needless to say, I'll be recommending them to friends and family. Chris & Lisa Clovis, CA
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best buying experience ever!
Shayne and Rick were the best. No pressure sales...just a genuine interest in working within my budget to get me the best deal. BMW of Visalia definitely showed me that they appreciate veterans by the great service I received while purchasing my BMW at a cost that is very affordable. BMW of Visalia will be my first stop when it is time to purchase another vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer Service is amazing!
Everyone at this dealership, from my sales person to the service department. treated me like they cared and wanted Everything to turn out right for me. Shayne is great, always followed up to make sure I was happy. Service department kept me updated but my favorite person is Bob, the Finance Manager. Sweetest guy in the world.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
BMW of Visalia is the place to go!
All around a GREAT purchasing experience! We have purchased many vehicles, first time Bmw purchase, and the delivery and service was EXCELLENT. From the locate on the vehicle, the paperwork down to the delivery. I was highly impressed with their Delivery process. They really get involved and make sure their customers leave knowing everything that their new vehicle is equipped with and how to operate all the vehicles features. BEST car buying experience we have ever received. Shayne Roberts and Frank Acosta were amazing and helped keep us updated on our transport of our vehicle step by step. Bob in Finance was very friendly and informative. Last but not least THANK YOU to Vic Surroz for all your personal efforts in the buy of our beautiful new BMW! GREAT team and GREAT dealership! 2 thumbs way up guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
High end - low pressure
BMW Visalia is a local asset for a high end vehicle. Sales reps Shayne Roberts and Frank Acosta were helpful and thorough. We knew what we wanted, but they helped make the process enjoyable and stress free. They stayed late, answered our questions and followed up with us after the purchase to make sure we were happy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shayne was great to work with!
I was pleased with the limited amount of time, that was involved with my transaction. Shayne was fast and efficient in getting my paperwork processed. I was overall very happy with the whole experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Shayne Robert
I Can't speak a lot English. I only know Shayne Robert is very nice dealer. He help me a lot. Thank you for Shayne Robert
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
"Wonderful experience!"
My family and I just purchased a beautiful X1 from BMW of Visalia. Both Shayne Roberts and Mike Castro were extremely helpful. We truly appreciate the expertise, the patience, the value of the vehicle, and the excellent customer service. We visited a few dealerships before making our decision and the way we were treated at BMW of Visalia made it an easy choice. I highly recommend this dealership if you are interested in a haggle free, no nonsense buying experience...not to mention an exceptional inventory of top notch vehicles!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Third time we bought from BMW of Visalia
No other dealership compares to the service we receive from BMW of Visalia. It was a no brainier when we needed another car, BMW of Visalia was the logical choice for us from sales to the service department, they're the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service
I recently purchased a 2015 320I. I can't say how pleased I am with Frank Acosta. He was courteous, friendly, and helpful. I had the BEST EXPERIENCE purchasing car with Frank Acosta I would strongly recommend dealership to future BMW owners.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car