Reviews
The repairs completed on my vehicle were overpriced and
The repairs completed on my vehicle were overpriced and the team members were unprofessional. I would NOT recommend taking your car in for service there.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. I would appreciate the opportunity to speak with you regarding your recent visit. I hope you can call me so we can discuss your concerns in more detail. 323-801-1490. Thank you! Sean
I dropped my car in for a few problems and the estimated
I dropped my car in for a few problems and the estimated price went to a thousand dollars. The representative was very upset when I disagreed most of the paid services and continued to ask me and convince me to buy all them like I have no previous experience with any cars. The only request that was covered by warranty was I want them to fix my light projectors as they are facing at a different angle. When the video inspection said they fixed it, they actually did nothing and the problem persists.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I apologize for the challenges you experienced during your recent Service Department visit. I would appreciate the opportunity to review the circumstances and see if we can bring about a favorable resolution. Please reach out to me at 323-801-1490. Thank you! Sean.
Job was done super quick and all that the car needed was
Job was done super quick and all that the car needed was covered, Kiki is always terrific, although I did not buy my car from your dealership, I always take them to you for service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wall Azzam made my experience purchasing a car a pleasant
Wall Azzam made my experience purchasing a car a pleasant one. He was a good listener and problem solver. The first two cars I displayed an interest in and test drove with him I didn't like. He listened to my likes and dislikes about each car. I laid down the criteria of what I wanted and he went back to the drawing board, his computer to see if their inventory had my dream car. And. It did! He had it shipped to the dealer, i test drove it, and was thrilled. He was also very knowledgeable and easily answered all my questions. His friendly nature and patience of a saint was also appreciated. I would gladly recommend him to any of my friends and clients who were seeking to purchase a bee BMW.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave a review for us at Beverly Hills BMW. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
As usual Beverly Hills BMW continues to provide great
As usual Beverly Hills BMW continues to provide great service. I have had maintenance service performed on my car many times and have been satisfied overall. My service advisor is always professional and super helpful!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service at Beverly Hills BMW is excellent.
The service at Beverly Hills BMW is excellent. They are great at keeping you updated, you have an advisor that you can contact at any time with questions or concerns. Everyone is very friendly. My car was returned to me in a timely manner and it works like a dream. I am very pleased with the work they completed. They also offered me a ride when I dropped off my car, and when I picked it up. I recommend Beverly Hill BMW to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Exceptional Service from Wael!
Exceptional Service from Wael!! After losing our car in the Palisades Fire, we were overwhelmed, but Wael made the process of finding a new vehicle incredibly smooth and stress-free. He was kind, patient, and truly listened to what we wanted. Not only did he help us find the perfect car, but he also gave us an incredible deal that we couldn’t be more grateful for. His professionalism and genuine care made all the difference. If you’re looking for a top-notch salesperson, Wael is the one to see. Thank you again for everything!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Francisco and Alex were awesome.
Francisco and Alex were awesome. Came in needing a new set of tires and they were able to answer all of my questions and get me out of there in a reasonable amount of time. I really had a bad feeling going to dealerships for repairs and maintenance. But BMW of BH has really resorted my faith in dealerships. I've already scheduled my next service this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Beverly Hills BMW provided great service, as always!
Beverly Hills BMW provided great service, as always! The team was professional, efficient, and thorough. My car was ready on time, everything was explained clearly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Unfortunately, my experience at BMW Beverly Hills Service
Unfortunately, my experience at BMW Beverly Hills Service Center was really Bad. I was charged a month ago to fix the Break sound, but the sound never disappeared. I was told to come back again after 200 miles. Upon returning to fix the same issue, I was told that I've to repay more than last time, and if I don't like it, tough. Too bad, after twenty years of going to that Center, this will be my last time going there. The repair is like Trial n Error and keep charging customers. How can you trust them? Really Sad! If they dont honor their workship Why anyone would go thete!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your feedback with us. We sincerely apologize for your experience and want to make things right. Our General Manager has reached out to address your concerns and work toward a resolution. Please reach out to our General Manager at your earliest convenience so we can make this right for you. Your trust and satisfaction are incredibly important to us, and we look forward to the opportunity to serve you better in the future.