Reviews
On earlier Saturdays, they would finish my car in about 4
On earlier Saturdays, they would finish my car in about 4 hours. I came on Friday (today), it took 7 hours to finish. Every time I’d ask when my car would be finished, I was constantly answered “20 more minutes” but it would never be 20. It was less busy, but took even more time. The cashier/receptionist wasn’t proper or respective. After being a long-time member there, or even a new customer, is it so wrong to treat them with respect while giving the whole truth?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize that you experienced an extended wait time. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Art Whatley Service Director awhatley@mccallgroup.com
Me resolvieron todo bien excelente trabajo gracias por el
Me resolvieron todo bien excelente trabajo gracias por el servicio que tienen muy amable el personal
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!
This is my second car from salim adil at sterling McCall
This is my second car from salim adil at sterling McCall Toyota because he is professional, courteous and excellent person to deal with. During the years I have referred family and friends and they are all happy and satisfied I will recommend salim to friends and family in the future
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ankur, we're happy to hear you had such a positive experience with Salim Adil. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I enjoyed the coupon.
I enjoyed the coupon. Keep up the good work. I will appreciate it if you will send coupon for other maintenance.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Stella, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you Leo Cerda for your time to help find the right
Thank you Leo Cerda for your time to help find the right car! God bless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Feel free to reach out to us if you need anything. Have a wonderful day.
Pure professional with top notch quality.
Pure professional with top notch quality. Feel you to go back there for future business activities
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello James, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very poor customer service, after buying a car of over
Very poor customer service, after buying a car of over $60k, they wouldn’t put my documents in an envelope, didn’t help with setting up anything on the brand new vehicle, just to mention a few of the poor experience I got here at this dealership
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Keegan Savell General Manager Ksavell@sterlingmccalltoyota.com
The Service Advisor took great care and communicated with
The Service Advisor took great care and communicated with me during my Service. I will definitely be using Sterling McCall Toyota for my Service in the Future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Adi & his service team strike again.
Adi & his service team strike again. They did a top to bottom MPI during my oil & filter change. Found a few things and explained it to a T with video & photo. Adi expressed what was needed and what could wait so I got half of the work done & will return in the near year for the other half. They?re always awesome, thanks again Adi & Toyota!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tiffany, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We hope you have a great day!
Ernest is a great service manager.
Ernest is a great service manager. Always keeps me updated on status of vehicle. Great customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!