Reviews
Very positive with excellent communication skills.
Very positive with excellent communication skills. I like how professional the service advisor is and the messages I receive to be kept informed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Timothy, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
It was professional and the service provided was very
It was professional and the service provided was very good. Keep it up. Thanks and happy new year!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Sterling McCall Toyota
Neat and family friendly dealership to service your car
Neat and family friendly dealership to service your car or buy your neat family car.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service is top notch, updated me and waited for me to
Service is top notch, updated me and waited for me to pick up My car.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The inside waiting area is nice.
The inside waiting area is nice. But a standard oil change took quite a while. Also it is the second time that they left service sticker glue residue on the inside of my car. They left the whole rectangular glue patch from their sticker. It?s annoying to have to clean it. They also did not put a new sticker in the upper left hand side of car windshield which serves as a reminder of what mileage to get the new oil change. Not a huge deal but annoying. If a tech leaves a patch of glue from the service sticker in the inside of the window they should clean it and not just leave a huge blotch of glue.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Paul Krenzer Aftersales Director pkrenzer@group1auto.com
Jordan and the rest of the team made this car buying
Jordan and the rest of the team made this car buying experience smooth and quick. Jordan was nothing but honest and super responsive. Buying a car from another state isn?t always the easiest process but Jordan and the team made it possible, so thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I bought a vehicle from Nick at Sterling McCall last
I bought a vehicle from Nick at Sterling McCall last week. Excellent service from all involved. Nick, the Sales Manager and the Finance Manager were great to deal with and very fair on negotiations. Great experience all around.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The sevice rep and manager has poor customer service.
The sevice rep and manager has poor customer service. The rep does not check to see what the customer wants. He just fix everything and build up a huge bill.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for your experience in service. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Art Whatley Service Director awhatley@mccallgroup.com
This dealership is working hard on customer service from
This dealership is working hard on customer service from the service advisor to the cashier. Everyone was putting forth extra effort. Services on my car were done thoroughly and quickly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jose Portillo took good care of me today.
Jose Portillo took good care of me today. Had an appointment and was warmly received. All the staff was friendly today. Repairs were done thoroughly and expediently. This dealership is working hard on customer service and it shows.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sandy, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!