Reviews
Service took too long - not kept informed well enough of
Service took too long - not kept informed well enough of status of car , too expensive - will look at another dealer for service from now on
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Antonio Felice, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. My apologies that your service took too long. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
Always good service though the wait may be long (I don't
Always good service though the wait may be long (I don't have 25 words to write)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Oscar Casas and the workshop crew were extremely helpful
Oscar Casas and the workshop crew were extremely helpful and attentive to questions. I am impressed by their eagerness to explain issues and resolve problems. Everyone provided excellent customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We hope you have a great day!
Was charged more than expected.
Was charged more than expected. No service agent came to help or advise on service. Seemed like a very transactional experience than a genuine customer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Uzi, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
Too notch costumer service.
Too notch costumer service. 👍🏽 Super helpful staff in general. Highly recommended. Will definitely do business again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
The warranty service went very well from check in to a
The warranty service went very well from check in to a timely conclusion. I waited, and they kept men informed all the way. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service, and it ended up being much cheaper than my
Great service, and it ended up being much cheaper than my local repair shop was! Pleased with my experience even though it took a while!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello John, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The dealership is very automated from scheduling service
The dealership is very automated from scheduling service appointments to tracking progress of the service being requested. The Uber service is a vast improvement over Courtesy Car service they used to customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service and fast.
Great Service and fast. Estimated price was right. Took a whole after payment to receive my vehicle. The car pick up could use improvement as this was the second time I had to wait more than 15mins to get my car.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Nakesia, thank you for taking the time to let us know how we did. We hope you have a great day!
Great service,great price, timely and very courteous.
Great service,great price, timely and very courteous. I recommend to anyone looking g for service or car buying. Thank you guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave a review for us at Sterling McCall Toyota. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.