Reviews
Dropped my car off for my service appointment at 12pm.
Dropped my car off for my service appointment at 12pm. Wasn’t seen until 12:30pm. Tried to ask a nearby advisor, Jessica, for help. She was super rude and dismissive. Service advisor Pedro didn’t send any updates. Had to find him myself. Car was ready at 4pm. Simple maintenance service. Nice.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. My apologies that your service took too long. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director awhatley@mccallgroup.com
What amazing customer service from the moment you walk
What amazing customer service from the moment you walk in. Everyone was willing to help and make my experience go smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Angie, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I felt it took longer than necessary to retrieve my
I felt it took longer than necessary to retrieve my vehicle. However, I enjoyed tha process of waiting. I interacted with tha staff and they acknowledged my presence in a very respectful manner! HAPPY BLACK HISTORY MONTH
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Lester, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Normally I have a good experience at this dealership, but
Normally I have a good experience at this dealership, but that was not the case today. I tried to keep my calm and not get furious once the damage had been done because I understand mistakes can be made. What really set me off was how everyone wanted to act like it wasn’t a serious issue. The manager even made a snide remark that almost set me off but I kept my cool. I bought my vehicle and paid to be able to bring it here to get serviced. And honestly after today they left a really bad taste in my mouth. I won’t be buying my next car here, even though I had already planned to do so. I will go out of my way to purchase elsewhere.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Gustavo, My name is Brian Luviano General Sales Manager here at Sterling McCall Toyota. I would like to get more feedback of your current visit. Would you please give me a call directly at my cell 713-349-4864? Thank you! Brian Luviano General Sales Manager
They didn't change the oil as part of regular maintenance
They didn't change the oil as part of regular maintenance and spilled coffee on the top of the trunk hood.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello peterodriguezaguinaga, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley
Was told the oil change was $2995 on special when I got
Was told the oil change was $2995 on special when I got the invoice the bill was for $56
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Joechandi1986, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley
I have appointment so we waiting 2 hours when finishes I
I have appointment so we waiting 2 hours when finishes I look ticker next service due no change, tire pressure low, still show go dealer manternane . No good for service
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello toanthanhluong69, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that your experience was not satisfactory. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley
I feel like James Chatman cheated me.
I feel like James Chatman cheated me. He has no customer service. I came to service my car and spent 5 hours. I told James Chatman that my brake was making noise, he already concluded it was brake pad and charged me $500. I feel cheated, if I didn?t tell him about the brake, he wouldn?t know to charge such amount. I feel cheated and am unhappy with the service cause the car still makes noise, I feel bad and cheated. His name is James Chatman at Houston location. Am not happy
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. My apologies that your service took too long. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Directo
Carlos was professional and told me all that is about to
Carlos was professional and told me all that is about to happen. He told me how long it will take to get me out of the dealership. He called me and told all that is needed to be replaced which was within my reaches and I told him to go ahead and fix it.. I will recommend this Sterling Mcall dealership to any of my friends and well wishers. Am completely satisfied.10/10 rating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave a review for us at Sterling McCall Toyota. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Adi Diaz has been the most efficient and the best when it
Adi Diaz has been the most efficient and the best when it comes to anything regarding servicing my camry.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Roxy, we're happy to hear you had such a positive experience with Adi! Feel free to reach out to us if you need anything. Have a wonderful day.