Reviews
The service dept especially Heath is amazing.
The service dept especially Heath is amazing. Heath goes the extra mile for his clients and it is truly appreciated
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Suzy, tt means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Venny Diaz, Service Manager
Everyone was great.
Everyone was great. My Salesman was awesome(Maxim) and the finance guy was awesome(Thanh). Very easy transaction
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Tyler. I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Customer Loyalty Director.
Was able drop off my vehicle at the appointment time and
Was able drop off my vehicle at the appointment time and then service advisor set up a Lyft ride. Got in and out in good time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm happy to hear it, Randy! Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager
My sales person, Matt Hoopes, was very professional, very
My sales person, Matt Hoopes, was very professional, very knowledgeable and great to work with. He went above and beyond to get me a great deal on my new F250 Limited. The sales manager was a great guy and very accommodating also. Devon, in finance, was very professional and great to work with as well. I highly recommend Grapevine Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words, Brian! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Customer Loyalty Director
We had our car serviced at Grapevine Lincoln.
We had our car serviced at Grapevine Lincoln. First our service advisor Heath is great! He always takes care of us, with any concern or issues with our vehicle. A great place to purchase an automobile.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
Sam in service department is a true asset for your
Sam in service department is a true asset for your company. Got us Uber’s down to Main Street and back to dealership in perfect time to pick up car, ahead of rush hour traffic. See you in three months.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Customer Loyalty Director
Heath is very good.
Heath is very good. So was Bob, and Christian before him. This is a good and pleasant place to service my Lincoln. The place is very well managed and friendly. The whole experience is worth the visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director
The Servce Department staff is knowledgeable and keeps me
The Servce Department staff is knowledgeable and keeps me informed as to when car will be ready. Brendan kept me informed on status and when pickup was ready.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you. We're pleased to hear that our team member left you with a positive impression. Thank you for choosing Grapevine Ford. Let us know if you need anything in the future. --Customer Loyalty Director
Service was good & on time as promised.
Service was good & on time as promised. Pete was very helpful & friendly. Overall service & staff exceeded my expectations
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
We had a Great experience, Will was a lot of help and was
We had a Great experience, Will was a lot of help and was very patient with us.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!