Reviews
Fantastic customer service and a very pleasant overall
Fantastic customer service and a very pleasant overall experience. Vehicle is up and running better than ever now thank you Grapevine Ford!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director
Excellent experience from start to finish.
Excellent experience from start to finish. Thank you Hector and Devin for your professionalism and customer service. Thank you to Dru (Sales Mgr) for introducing yourself, showing the work ethics from top to bottom
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words, Keithe! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Customer Loyalty Director
Loved that Sam sent us a little video to introduce
Loved that Sam sent us a little video to introduce himself and the available cars. Sam did a great job
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
Excellent customer support .
Excellent customer support . Jack is very good customer support executive. Handled my request very well
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ramesh, it means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Venny Diaz, Service Manager
Blane and Devon were extremely helpful and courteous.
Blane and Devon were extremely helpful and courteous. Couldn't have asked for better folks to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We're so glad to hear that Blane and Devon provided you with excellent service. We truly appreciate your kind words and look forward to assisting you again in the future!
Very friendly and professional car buying experience.
Very friendly and professional car buying experience. First time buying online over 700 miles from my home. So far so good.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Had an appointment at 3 o’clock to get my oil changed and
Had an appointment at 3 o’clock to get my oil changed and I left at 5:30. Service advisor was very nice but it’s unacceptable to wait there that long for an oil change when you have an appointment he ended up comping the oil change, which was nice of him, but he said they misplaced my truck. That’s not what you wanna hear from a service advisor,
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Russell, we appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We appreciate you letting us know, so that we may follow up with our service team about this. We hope to earn your trust back and if there is anything we can do to address your concerns, please contact me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com.
Arrived at the dealership at designated time and was
Arrived at the dealership at designated time and was promptly greeted. Heath, my service advisor, was courteous and professional. He wrote up the service order and requested a ride share for me and I was quickly on my way. The pickup (delivery of the vehicle) was just as smooth. I was very happy with my visit for service and would definitely recommend Grapevine Lincoln.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kishieka, it means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Venny Diaz, Service Manager
Really great customer service, agent didn’t let us down
Really great customer service, agent didn’t let us down with our desired payment, quick and easy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I’m glad you had a great experience, Ashley. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager
During the negotiation of the vehicle we had multiple
During the negotiation of the vehicle we had multiple managers lie about extra costs and the main salesman didn't even show up. Once the sale was made service stopped. Everything that was agreed to prior to agreeing the vehicle became like pulling teeth. Brining the vehicle back in to get it certified was estimated to take 1 day and it took 5. On the 5th day we were told we were un-reasonable for requesting that the car be clean and that everything that was agreed upon actually be upheld.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for giving us this feedback. It is very important to us to provide a service experience that is efficient, transparent, and friendly to our visitors. I am incredibly sorry to hear about your visit but appreciate the opportunity to understand your issue. If there is anything we can do to address your situation further, or to earn your trust back, please contact me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com.