Reviews
Our salesman Chris Aylesworth was excellent!
Our salesman Chris Aylesworth was excellent! He was very knowledgeable and an all around good guy. Greg in finance was awesome also!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
The dealership took 3 hours for an oil change.
The dealership took 3 hours for an oil change. We asked them to take a look at a noise with engine and they said “there is definitely something wrong, but come back later”.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visit took longer than expected. We appreciate you letting us know, so that we may follow up with our service team about this. We hope to earn your trust back and if there is anything we can do to address your concerns, please contact me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com.
Had a great experience at Grapevine Ford.
Had a great experience at Grapevine Ford. Everyone was very friendly and ready to help. Matt was awesome to work with, he kept things clear and was willing to help us and cared for our needs. Everyone from sales to finance was great to us. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
I had a safety recall on my 2014 Ford F150.
I had a safety recall on my 2014 Ford F150. I was able to make an appointment and they got me in and out fast. A great experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
Pete Roshell in the service area at Grapevine Ford always
Pete Roshell in the service area at Grapevine Ford always has excellent customer service and treats the customer like family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great buying experience.
Great buying experience. The team was friendly and eager to understand what options were important to us. No pressure or hassles.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Best experience we have ever had purchasing a car.
Best experience we have ever had purchasing a car. So great we bought two of them!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Gabby is a sweetheart.
Gabby is a sweetheart. Will is a nice young man. They were very patient and good at listening to what I wanted. I never felt pressured. I was very comfortable with both of them. I highly recommend them to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
The experience was easy.
The experience was easy. The sales person, Sandy Smith, made me feel comfortable and worked with me well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Customer Loyalty Director
They took good care of me.
They took good care of me. Everything went well. I really like the truck. Very good truck
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Glad we could help! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. -- Customer Loyalty Director