Reviews
Courteous sales personnel with knowledge of the vehicle
Courteous sales personnel with knowledge of the vehicle purchased. The vehicle was delivered as promised clean and full of fuel.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am happy to hear our team was able to help. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director
Jarvis and Marcus were great to work with.
Jarvis and Marcus were great to work with. They listened to what we were looking and delivered very quickly. We were in and out in less than 2 hours. Would highly recommend these guys and grapevine ford
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the review! The Grapevine Ford team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
I just purchased a second vehicles from grapevine ford
I just purchased a second vehicles from grapevine ford and I can honestly say it won’t be the last. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director
PROFESSIONAL, PROMPT & PLEASANT.
PROFESSIONAL, PROMPT & PLEASANT. A big thank you to Jody, Blane and Willie. Go Grapevine Ford!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am happy to hear our team was able to help, Chad. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director
I found Grapevine Lincoln to be a great place to purchase
I found Grapevine Lincoln to be a great place to purchase a new Lincoln. Everyone was so helpful and professional. Chris was such an accommodating salesman and met our every need. All of the staff were very professional and not high pressure. We purchased a 2024 Lincoln Nautilus Reserve III. Our buying experience at Grapevine Lincoln was a treat!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the review! The Grapevine Lincoln team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
Personal, professional, customer focused!
Personal, professional, customer focused! Abhishai in sales, Thanh in finance, and Sajmira in service are a world class team!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear our team was able to help, Mike. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director
In my previous review.
In my previous review. They made good on their mistake, retrieved the truck and made a deal. Sube was outstanding and didn't have control of the previous situation. What had happened was out of his control but once he got the control back he handled it like a true professional. My experience was very professional and they owned the mistake. I am impressed with the overall experience of ownership and the williness to fix the mistake. Thanh Nguyen the finance manager was awsome to work with and understood the value of customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
In my previous review. They made good on their mistake, retrieved the truck and made a deal. Sube was outstanding and didn't have control of the previous situation. What had happened was out of his control but once he got the control back he handled it like a true professional. My experience was very professional and they owned the mistake. I am impressed with the overall experience of ownership and the williness to fix the mistake. Thanh Nguyen the finance manager was awsome to work with and understood the value of customer service.
Great job.
Great job. Great salesman. Great selection. I do love my new vehicle. They were worth the drive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
We really appreciate and love Grapevine Ford!
We really appreciate and love Grapevine Ford!! They were low pressure but very attentive and ready to help in all aspects of what we were looking for, how we wanted to pay, making the whole ordeal a smooth, seamless, low pressure, and high quality experience!. We had a great team to work with. Dion in sales, his manager Andrew, and Will the money man in finance. They listened, supplied choices in vehicles of our desire, and offered a great deal and freedom of finance on the final choice. We traded in our 2016 F-150 which we loved for a 2024 Expedition!!! Totally love all aspects of this experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
We really appreciate and love Grapevine Ford!
We really appreciate and love Grapevine Ford!! They were low pressure but very attentive and ready to help in all aspects of what we were looking for, how we wanted to pay, making the whole ordeal a smooth, seamless, low pressure, and high quality experience!. We had a great team to work with. Dion in sales, his manager Andrew, and Will the money man in finance. They listened, supplied choices in vehicles of our desire, and offered a great deal and freedom of finance on the final choice. We traded in our 2016 F-150 which we loved for a 2024 Expedition!!! Totally love all aspects of this experience.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director