Reviews
If you go to grapevine ford, make sure to ask for
If you go to grapevine ford, make sure to ask for Rashard. Everything he did was straight to the point, had very fair pricing, and excellent communication. Not much more you could ask from him. As a first time buyer, he explained everything in detail and answered all of the questions that I had. He makes you feel comfortable and not pressured to buy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Blaine! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director
Everything went smooth.
Everything went smooth. Sam was very friendly and easy to work with. Would definitely recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director
Don’t go here.
Don’t go here. They couldn’t care less about you. Bad service department. Horrible service directors. Honestly they just want your money. Horrific at communication. Don’t purchase from Gavin or work with Venny in service. They never know when exactly your vehicle will be ready.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi. Thank you for giving us this feedback. It is very important to us to provide a service experience that is efficient, transparent, and friendly to our visitors. I am incredibly sorry to hear about your visit, but appreciate the opportunity to understand your issue. If there is anything we can do to address your situation further, or to earn your trust back, please contact me, Venny Diaz, Service Manager, at VDiaz@GrapevineFord.com.
Jack and the entire Ford Grapevine team were outstanding
Jack and the entire Ford Grapevine team were outstanding folks to work with. They were professional, courteous and made the whole buying experience extremely enjoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, John! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director
Bought the truck from Ford dealership due to what I was
Bought the truck from Ford dealership due to what I was told with tons of checks to insure truck is reliable. I didn't make it 100 miles down the road before the def light came on saying I would only be able to drive 50 mph on the remainder of my 6 hour trip. It is my only vehicle which will now have to be in the shop after less than one hour of ownership
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am so sorry this happened. I can assure you, we would never intentionally sell an unsafe vehicle. All of our vehicles are inspected and, to the best of our knowledge, are flaw-free when they leave our lot. I would like to speak with you to see if there is anything we can do to make this right for you. Please contact our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Great staff Sales, finance, administration, credit
Great staff Sales, finance, administration, credit accountant. Best New car sales experience in my 20+ years of dealing with car dealers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great buying experience ! Thanks to EVERYONE involved in this sale. I wiil definitely recommend your dealership to all my friends and anyone looking for a new or used vehicle.
I went in to trade my car and had a great experience.
I went in to trade my car and had a great experience.Very happy with my purchase and Grapevine Ford is my place. They were friendly and courteous and took care of my needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
excellent service from the manager and the seller.
excellent service from the manager and the seller. They went out of their way to get what was necessary to offer and give me what I needed. achieving the goal of me leaving with the car of my dreams.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
This was our first time with Grapevine Lincoln and it was
This was our first time with Grapevine Lincoln and it was a great experience. Will come back
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
We live 100 miles away from dealership.
We live 100 miles away from dealership. Dealt with Mark in Lincoln sales over the phone and tentatively agreed on details of purchasing new Lincoln Corsair over the phone. Car and deal were exactly as represented when we arrived. While there we also dealt with Sandy in sales and Greg for final price and paper work. Mark, Sandy, and Greg all get five stars. I highly recommend this dealership and these people.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear our team was able to help. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director