Reviews
Heath has helped me with my vehicle from Day one and he
Heath has helped me with my vehicle from Day one and he hasn’t made Me feel rushed or anything! He was a great deal of help and I appreciate Grapevine Lincoln for everything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Rephael! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director
Very good service at Grapevine Ford for my Expedition .
Very good service at Grapevine Ford for my Expedition . They took very good care of me and my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’m glad you had a great experience, soktx. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager
Purchased 2024 Lincoln Aviator Black Label May 24th.
Purchased 2024 Lincoln Aviator Black Label May 24th. Sync System software was never updated. Not the experience I would expect but it is the first time and last time I will buy a NA luxury vehicle. Sales experience was average. Following week made the mistake and purchased an 2024 F250 from the Ford side. They will constantly push the 5 Star survey non stop (Texts/Email). Serious disconnect with management and pushing sales folks to ask for the 5 Stars instead of providing 5 Stars. Truck was empty when I took delivery they were out of diesel. Issues upon Issues with truck (Steering/Sync System/Pro-power On Board). Good luck getting service at this place. I strongly suggest reading honest reviews. I was explicitly told by the sales manager "If you can't give 5 Stars- Don't fill out the survey". Oddly enough Ford never sent a survey for this purchase or was it convenient? Bottom line shop around and read factual reviews. Zero management contact or thanks for purchasing 2 new vehicles from us in 5 days. All about the "5 Star rating from Ford" versus actually earning a 5 Star rating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Robert, I am so sorry to hear that you are not satisfied with your experience here at Grapevine Ford and Grapevine Lincoln. My team and I are dedicated to providing exceptional customer service, and I am sorry that you feel like we haven’t been as dedicated to you as we should have been. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Heath has helped me with my vehicle from Day one and he
Heath has helped me with my vehicle from Day one and he hasn’t made Me feel rushed or anything! He was a great deal of help and I appreciate Grapevine Lincoln for everything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
Easy and fast purchase.
Easy and fast purchase. No hassles with finance. Had the vehicle I wanted at a reasonable price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm happy to hear it, Patrick! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director
Had the truck I wanted and the terms I wanted.
Had the truck I wanted and the terms I wanted. Went quick and fast. Of course I went on a weekday morning so that usually works better. 😊
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Everyone I dealt with was very nice but completely inept
Everyone I dealt with was very nice but completely inept at performing their jobs. Salesman knew nothing about the car, finance guy made me redo the paperwork 5x, service department didnt honor agreed upon deals and then stopped calling me for resolution. Overall a churn and burn establishment. 1000,’s of dollars of extras tacked onto every deal. Just laughable to be honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Dankowalchick. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
The sales and finance team were fast and got the deal
The sales and finance team were fast and got the deal done. Loving our new Aviator!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Andrew! I am glad to hear our team members left a great impression. Please let us know if you need anything in the future. --Customer Loyalty Director
A great place to purchase your next or first automobile.
A great place to purchase your next or first automobile. A great staff that will treat you in a nice and professional way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Customer Loyalty Director
From the moment we walked in, the service was superior.
From the moment we walked in, the service was superior. Even when we were leaving , they even helped us program the phone. Thanks Dru & Suba! Great work !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!