Vandergriff Acura

(1,420 reviews)
Visit Vandergriff Acura
Sales hours: 8:30am to 9:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 3 awards
2019 state dealer award
2019 consumer dealer award 2015 consumer dealer award
New (817) 380-4975 (817) 380-4975
Used (817) 753-3015 (817) 753-3015
Service (817) 697-3471 (817) 697-3471

Reviews

(1,420 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vandergriff Acura from DealerRater.

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Quick and easy

Dayshawn was a pleasure to work with, he was very informative and easy to negotiate with. He was to the point and made the process feel very quick and easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great Place to Buy a Car

This is the place to buy a great car! Vandergriff Acura is a well run, friendly dealership. From the time we called to see if they had the car we wanted until sale was complete, Kenny Le walked us through the process. He showed us the wonders of the MDX. The MDX is my favorite car ever...and I’ve had some nice cars. The MDX drives like a dream with a bit of a sporty feel. Big enough without being a big lug. Call or Go by Vandergriff Acura and ask for Kenny. He will take care of you every step of the way. Be sure you meet the general manager there..,another great guy! You won’t regret it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Straight forward. No messing around.

After walking away from 2 other Acura dealers and a Lexus dealer we visited Blake at Vandegriff Acura. I told Blake we were buying a car today and had already walked from several others. We told Blake what we wanted for the trade and what we thought was a fair price for the new car. I asked Blake to be blunt and to minimize the back and forth. We worked out a fair price and it was hassle free. I appreciate Blake’s willingness to work and his matter of fact attitude. When my parents buy their next Acura I will send them to Blake. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Back with Vandergriff Acura

Great customer service from our salesperson - Kenny Le and his cohort Brandon Guzman. They have a nice variety of vehicles and offer very fair deals without the haggling. Their finance guy Burl was also extremely efficient and doing the paperwork was actually a pleasure. You must stop here if you are car shopping. Ask for Kenny and you won't be disappointed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience

Even though it took a long time they kept coming to check on us and keeping us informed. But overall experience was wonderful and very pleasant

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Excellent 1st experience with the Acura dealer.

I want to personally thank Mr. West for working with me to make my buying experience pleasant and less stressful. He is extremely knowledgeable, who has an answer for any question and also a good listener to customer demands. I really appreciate that he went far and beyond to deliver my new car to my home. I would definitely recommend this dealership and Mr.West in particular to anyone looking for a nice new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Superb Service

Where do I start to tell about my car buying experience with Mr. West. He is professional, knowledgeable, and courteous He listens intently on what you're looking for and won't stop until he finds the best option for you. This car buying experience was a breeze. Mr. West was very accommodating, he patiently answered all of my questions in great detail to ensure I understood everything throughout the entire process. He was phenomenal. I will definitely seek out Mr. West when I make my next purchase as well as refer any friend or family looking to purchase a vehicle. Also Mr. Burl Thomas took the sting out of the finance part of the car buying process - very warm and personable. Very pleasant experience, Mr. Sessions yet another personable and accommodating member (manager). The entire team made me feel at ease and provided the ultimate car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Customer Focused Experience!

My experience in working with Mr Wade West was excellent. He was knowledgeable on the MDX product and his focus was getting me and my wife through the buying experience without the normal stress. Additionally, our meeting with the finance manager was stress free and comfortable. I have bought several new cars at Vandergriff Acura over the last several years and this was the best experience I have ever had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Wonderful experience

I just leased my Acura MDX and this was my first Acura and the first time I've leased. Stan Bennett made this process absolutely painless. He helped me find an Acura that fit my needs and my pocketbook. Stan is so personable and I throughly enjoyed the afternoon spent looking at cars with him. I'd never considered leasing, but after he explained how this worked, it really made sense. . Thank you Stan. Also, a shoutout to Burl Thomas, business, manager, who made the financing a breeze and he is another extremely personable employee. Thank you, Burl.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Top Notch Salesman; no comparison!!

I can’t say enough about the stellar service received from Mr. West. I received the best customer service from beginning to finally buying the car I wanted. He is the ultimate professional and will always go the extra mile. I had to come back a week after my purchase for service and even after the sale and he made sure I was taken care of. I continue to send people his way when they are looking for a vehicle. I have purchased elsewhere before and my experience with Mr. West and Acura was by far the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.