#1 Cochran Buick GMC Robinson

We purchased a Buick Envision Avenir in June 2021. In November, we noticed a loud squeal while breaking as we left the garage. The same occurred every time we parked the car and backed out of a parking space. My wife took the car to the dealership and explained the problem. The service person whose name was Noah told her that it happened with some vehicles and that it could not be fixed. We were charged $44.08 to look at a clear noise on a vehicle with less than 4,800 miles. This was an unacceptable reply for me and I scheduled another appointment. I was told that it would not be covered under warranty, but I should use GM customer service which was a waste of time since they relied on dealership’s assessment to make its decision. Although not stated the message from the dealership is that you should learn to live with squealing brakes on your luxury vehicle that could wake the dead. At least whenever we have passengers and the squealing occurs we get to tell the story of what a mistake it was to purchase this car and what a huge mistake it was to buy from Cochran.

Terrible service. Was called to set up a test drive. Drove there only to find out the "lost" the car.

Unfortunately, my experience was a little sour and I’d caution you from using this dealership. I needed to replace my car because it was unsafe to drive. I was completely transparent with the salesman about my situation. I looked at several used models and ultimately decided on a specific model. I found it odd that the car I selected was $1800 more than another vehicle on the lot that was the same year/model, had a similar trim package, and the miles were only different by 2000. The only major difference was that the car I liked was a different color. When questioned about this, I was told that the less expensive vehicle had MORE work put into it and was in an accident and that is why it was less money (basically it’s desirably being low). Now, the dealership will tell you that all of their used cars go through a 201 point inspection and they fix whatever doesn’t pass the inspection. Both of these vehicles went through the inspection and received whatever upgrades they needed to pass. Therefore, in my opinion, they are identical in quality. Back to my point, after the inspection and corrections, both of these vehicles are similar so why aren’t they priced the same? Unfortunately for me, the dealer would not match the lower price, and really, the only difference was the color of the car. I needed a car so I wasn’t going to leave without buying, and I found the car that appealed to me inside and out. It just stings that there was no specific reason to gouge me on price. One last thing, you will be told that the prices of the used vehicles are set in stone. This is not entirely true because they are reduced over time and advertised as reduced on the website. Again, this just goes to show that they had room to work with me on price but chose not to. To a degree, I feel like I was taken advantage of due to my circumstances and the dealer was not reasonable with me in terms of pricing.

I brought my 2016 GMC perfectly operating truck in for oil change and to check other 20,000 mile items. I drove it home and brakes started dragging/squirming. The next day I had to replace front brakes at my local service center. I wonder what your mechanics did to cause problems with my front brakes!! Shame, shame. Not happy about this inside this incident.

Robert(Geddy) Litterini was my sales rep.He was very efficient and knowledgeable,friendly &courteous. I 4got something in old car n went up the next day and was able to retrieve it n was given a few more pointerson my new car

The wait was to long for a oil change especially since I had a appointment

tried to get information on a used car and nobody could help me. I found a better deal at another dealership. I was asking about a Pontiac Solstice on lot.

Almost four hours for an oil change did not deduct the coupon given to them which was valid. No apology for the wait. Try to get the car back and was told 10 minutes. Hour and a half later finally got the car with no apology about anything. Absolutely despicable. Would not recommend to anyone for any reason of any service. But I will be telling everyone I know about how I was treated. Long wait no apology unprofessional and did not honor their own coupons a hot mess. I will never be back. Behave professionally have integrity manners and respect. Ignored multiple times by multiple people when trying to find out what was going on. That's how you treat women. Read the reviews people even a broken clock is right twice a day. This should not be the service given to you and your vehicle read the reviews. No apology needed by any of you for your service department because it's clear this is been going on for years and a regular basis and nothing's done to correct it. So don't give your fake apology use your actions to correct yourself not flattery words

It took a while to make repairs but it was good after everything was complete. They gave me discount after the long wait and I appreciate that!

I just bought my third Encore at this dealership in less than three years. After initially shopping around at other dealerships it became clear that I was going to get the best price and service at #1 Cochran-Robinson. I could not have been happier with the cars and buying process.