#1 Cochran Buick GMC Robinson

CAUTION: Inept service technicians. Took my 2017 Terrain in on 8/4/22 for a front end vibration issue. On 8/5/2022 was told it was the rear wheel bearings. Should have been $100 deductible. Ended up being $360 because the mechanice could not get the sensor out of the hub. Was informed it HAD to be replaced, not covered under extended waranty on 08/09/2022. Arrived to pick it up, sound system is not working. Did not even pull it off the lot, went back on Wed 8/10/22 to complain. Mechanics looked at it again and diagnosed the radio had mysteriously "gone bad" and it would be another $100 deductible. After a tense phone call later the deductible was waived, good. Not really as the radio they ordered was lost in shipment with no expected date of delivery. Picked up the truck on 8/13/22, the bettery was dead. After an inept attempt to use a portable starting device, the vehicle finally started and the radio was working. Maechanic had no idea why. Driving the vehicle home I discovered the problem I paid $360 to remedy was still a problem! Did not fix what I took it in for, overcharged for parts I possibly did not need, almost charged for part I deffinately did not need, 10 days without my truck. Inept from begginging to end.

CAUTION: Inept service technicians. Took my 2017 Terrain in on 8/4/22 for a front end vibration issue. On 8/5/2022 was told it was the rear wheel bearings. Should have been $100 deductible. Ended up being $360 because the mechanice could not get the sensor out of the hub. Was informed it HAD to be replaced, not covered under extended waranty on 08/09/2022. Arrived to pick it up, sound system is not working. Did not even pull it off the lot, went back on Wed 8/10/22 to complain. Mechanics looked at it again and diagnosed the radio had mysteriously "gone bad" and it would be another $100 deductible. After a tense phone call later the deductible was waived, good. Not really as the radio they ordered was lost in shipment with no expected date of delivery. Picked up the truck on 8/13/22, the bettery was dead. After an inept attempt to use a portable starting device, the vehicle finally started and the radio was working. Maechanic had no idea why. Driving the vehicle home I discovered the problem I paid $360 to remedy was still a problem! Did not fix what I took it in for, overcharged for parts I possibly did not need, almost charged for part I deffinately did not need, 10 days without my truck. Inept from begginging to end.

Great service! 4 ladies on a road trip who needed fast service. Very accommodating and helpful. Got us back on the road.

Hello, the service rep was good and my courtesy shuttle man Tom was phenomenal today, but walked past my original salesman from last july twice, not a smile nod or any gesture and come to think of it he never helped me set up my insurance from geico that he promised…must be nice. Also garage did not wash car after oil change, this is not good, it takes 10 minutes and when i take my other car to ronald lewis they always wash it. Be well! J

Was having an Oil Change, 27500 Mile inspection and PA state vechicle inspection.

Bill Steinmetz was an excellent salesmen. Did exactly what he said he would do to make are new truck purchase enjoyable. This was are first time at Cochran Buick GMC in Robinson and I would refer anybody that's looking for a new truck or car to see Bill and his associate.

I love this dealership! I never imagined that I would trust any service department, but they have proven time and again the they care about customers and our cars.

Bill Steinmetz did a great job getting me and my wife in to are new GMC truck. Would recommend Bill and Cochran to anybody looking for a new truck or car.

I will I’ll always be a customer at Robinson. Chris in the service department went out of his way to make sure my warranty was covered, got me in the shop asap. got the parts ordered immediately. Can’t say enough good things about him. Thanks again Chris

Worst dealer I ever experienced. The mechanics are beyond horrible and no issues ever get resolved there. I bought a used "certified" truck in February. There was a leak in the fuel pump they couldn't find, I had to bring back 3 times, only for them to remove my check engine light. They broke 2 panels while servicing the interior, put a suspension sway bar on so tight that the bushing got crushed and ultimately failed and needed replaced in 2 months. There were slow leaks in the tires... I can go on. I strongly believe they know there is issues with the used vehicles they sell and just don't fix them and make the customer pay for it. Or if you get conned into their useless extra care warranty, it won't cover much. Maybe I am wrong about it, and the mechanics are sloppy and don't know what they are doing. Either way, I will never use their service or purchase a vehicle from them again. I spent over $3000 to get my truck to where it should have been when I purchased it.