Reviews
Wonderful auto care shop and dealership!!!
Thanks for all your help yesterday! This team is always on point courtesy and knowledgeable! Also when buying a new car Chris is a wonderful salesman I have bought 4 vehicles from him! Thanks so much to everyone at Hyundai of Monroeville!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Paolo! Thank you for the great review on our dealership and team member, Chris. We appreciate you choosing #1 Cochran and for being a loyal customer. We hope you're loving your new vehicle!
Don Dressler was great!!
Don Dressler was amazing at Hyundai! My parents got their cars from him so I knew he was a great guy going in. It was my first new car that I've purchased and he made sure I knew what was happening every step of the way. He was so kind and always explained everything since he knew it was my first time. Great experience overall!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Austin! Thank you for the great review on our team member, Don. We're glad you had a great experience and we appreciate you choosing #1 Cochran!
Shawn was very knowledgeable and helpful in my search for
Shawn was very knowledgeable and helpful in my search for a car. He was able to quickly find what I wanted and help me through the purchase of my first car. I had a wonderful experience and would absolutely go back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review on our team member, Shawn! We appreciate you choosing #1 Cochran and we hope you're loving your new vehicle!
Had a great experience working with Shawn.
Had a great experience working with Shawn. Everything was straight forward and he was able to do all I asked when turning in my lease on a new Hyundai Kona! Thank you Shawn!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review on our team member, Shawn. We appreciate you choosing #1 Cochran and we hope you're loving your new vehicle!
Same Great Sales Person with a Great Car Purchase
I bought a car from this dealer before and needed something geared more towards my line of work. Went back again and found another car that fit exactly what I wanted directly on the showroom floor, the 2022 Tucson Hybrid. Victor who has sold me my first car did a great job again and always gets to the point of what is available to what is practical to purchase, even when what you want might not be available. Was able to purchase a new car within a couple of hours. Would recommend purchasing a car from the #1 Cochran Hyundai Monroeville Vehicle Center.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Benjamin! We're happy to hear you experiences with us have gone so well. Thank you for the great review on our dealership and team member, Victor. We hope you're loving your new vehicle!
Horrible service
Alignment not done correctly, they said it’s the right tire, loool the tires are new. my car not fixed as it should. It lost power but, they didn’t do too much, it still don’t respond when accelerating, going back there is like going to xxxx. Rude and unprofessional employees, too much money for horrible service
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gabe! In hopes to provide better service, can you please email us at feedback@cochran.com with your full name and best contact information so we can send this over to management? Thank you!
I worked with Shawn and he was amazing from the beginning
I worked with Shawn and he was amazing from the beginning to end of my purchase. I truly appreciate his attentiveness, patience and honest feedback. Each chance I get I truly thank him for keeping me updated as well as checking in. I would refer everyone I possibly can to Shawn. The entire dealership has been wonderful. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Stephanie! Thank you for the great review on our dealership and team member, Shawn. We appreciate you choosing #1 Cochran and we're happy you had such a highly rated experience!
So far so good.
So far so good. My salesman was Shawn Herman and he was outstanding. In 2019 i was in the market for a new vehicle and the Palisade was at the top of my list. Shawn was my salesman. Circumstances dictated that I didn’t make my purchase until 20 months later. Shawn was as considerate 20 months later as he was on day one. At only 3000 miles I haven’t needed any service yet so I can’t comment on anything beyond the sales team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Considering the future of the automotive industry my next vehicle will be electric and Shawn be my first consideration as a salesman
Yaay Victor
Victor yakin is outstanding.I understand everyone needs to make money. I didn't get screwed over and got afair price for my trade. Did not overpay for the new car in a market where product is in short supply. Victor was great...returned calls and explained things cheerfully during what has to be trying trying times. Nice guy and very helpful too! Explained financial and warranty stuff so my wife(bunny) understood. Made sure deposit check is being returned. As positive as car buying can be. Even followed up after we bought.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Another Awesome #1 Cochran Experience
I have been working with Lee at #1 Cochran Hyundai Monroeville for a number of years as my car dealer and I have always had a positive experience. This particular time, I worked with Lee to find a new car since my lease was up. All it took was a brief phone call and he started the work for me and I had the preliminary paperwork started and the process began. When my car was ready to be picked up, Don worked ahead of my arrival to coordinate setting up Blue Link and reviewed all of the features available in my car. When I arrived at the dealership, I met with Lee, did a quick test drive, and I was sold. I worked with Mike and Taylor to complete all of the paperwork, which was also a quick process. Not soon after, I was pulling out of the dealership in my brand new Hyundai Elantra. I could not be happier with my experience and the professionalism of Lee, Don, Mike, and Taylor. They are the reason I will keep coming back to #1 Cochran Hyundai Monroeville!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tim! Thank you for the great review and for choosing #1 Cochran. We're glad you had an awesome experience with our team members and we hope you're loving your new vehicle!