#1 Cochran Hyundai Monroeville

I want to express my sincere appreciation to Cochran Hyundai service for the extraordinary level of assistance #1 Cochran Hyundai Monroeville extended it to me during what I considered to be an urgent situation. I will explain further what constituted my urgent situation. I live near Philadelphia and had stopped for an overnight with my brother in Latrobe Pennsylvania on a cross country trip to visit my daughter in college in California. After leaving my brothers house in Latrobe, heading toward Chicago, my vehicle threw an alarm and alert which caused the car to shutter and present a check engine light. This happened around in Greensburg PA on route 30. I exited and drove a short distance to an advanced auto parts store, where they attached an analyzer and determined that the vehicle was experiencing a misfire in cylinder number two. Hyundai roadside assistance dispatched a tow operator who transported by vehicle to #1 Cochran Hyundai in Monroeville PA. Upon arrival, I approached the service desk and was greeted by Michael Loffredo. Prior to that though, I had called Cochran Hyundai Scheduling, and they had already collected my vehicle’s information including VIN and had that information in the database for Michael’s ready retrieval. Without hesitation, Michael extended excellent customer service to me and despite having a full service schedule on this day, and the seeable future his willingness to immediately help me was greatly appreciated. He promptly spoke with the service manager/shop foreman, who agreed to further diagnose the problem with my vehicle within 2 to 3 hours, while I waited. By taking prompt action, Michael was able to belay my complete uncertainty about what would come next for my vehicle and my planned trip to see my daughter. He assured me that once the service tech has the opportunity to further diagnose the issue we could agree on a plan to get me back on the road and moving forward on my journey to California. Fast forward 3 to 4 hours. The Analysis revealed that the fuel injector for cylinder number two was failing and needed to be replaced. To my surprise and relief the parts department had a replacement fuel injector in stock, and the tech was able to replace it promptly. Following installation the vehicle was tested and confirmed to be operating normally. I then departed the dealership and continued on my journey to California. Thanks to the extraordinary efforts of the service advisors, management team, and technicians I was able to fulfill the visitation commitment I made to my daughter attending college in California. Lastly, I must again say that the extraordinary service provided by #1 Cochran Hyundai was truly appreciated. The team certainly lived up to their culture of excellence and slogan of “Go One Better!” Louis R Eaglehouse

I first took my 2017 Hyundai Elantra in for service at your Monroeville Dealership in mid-September when the 'service engine light' came on and the car was running very rough and I had to 'floor it' to climb a hill. After more than 2 hours, I was told that they more or less isolate the problem. As you can imagine, I left the dealership frustrated and very disappointed. Two weeks later after the same issues were still going on, I arranged to leave the car for two days and happily my Elantra was repaired (a faulty ignition coil) and was covered under warranty. To find all of this out though took at least 4 phone calls and being bounced around by your system or operators. I am grateful that my car was repaired but the whole experience was very annoying.

The worst car shopping experience I’ve ever had. I inquired online about a car and Shawn reached out. I told him straight up I wanted to purchase the car (didn’t even negotiate the price), have my own financing, but I can’t come up to the dealership for a few days because I’m two hours away and have young kids so what needs to be done to hold the car? He tells me there’s no way he can hold a vehicle. I explain he can process the sale, send bill of sale to my bank for loan approval, I can e sign whatever he needs, etc. He absolutely refuses and says management won’t allow it. I call back a few days later and speak with someone who tells me it’s no problem to hold a vehicle and all they require is a $500 deposit. I ask her why Shawn didn’t tell me that and she actually said, “he was probably trying to sell it to someone else that day instead.” I ask her to please process the sale for me and she takes all of my info and documentation including my debit card info for the deposit. She confirms that the vehicle is in fact still available. She says she will call back in a bit to process my card. Hours go by and I hear nothing so I reach out to her and she says, “sorry, I just found out that vehicle sold last night.” I asked why she told me it was available if it wasn’t and she says “it was a misunderstanding”, even though I asked her to confirm the stock number with me to ensure we were both looking at the same vehicle. At this point I’m asking to speak to the sales manager and someone named Susan keeps trying to put off transferring me to him. I tried multiple times to reach out to each of the two sales managers (Mike and Jim I believe) but they never answered or returned my message. Sale yourself the headache and frustration and go LITERALLY anywhere else.

No games just straight talk. Shawn Herman was a true professional helping us pick the right vehicle for our needs.

Looking for a new Hyundai go see don dressler at #1 Cochran when buying a new car, he made buying my Santa Fe really easy and quick. No hidden fees or pressure during procedure

Took my Hyundai Elantra Hybrid in for service. Went to service desk they had all my info in computer. Dan asked for my keys and stated he was moving car around back and would call when done. This took appro 2 minutes at best. Went back when called advisor went over new key fob and went around back and moved car to front door for me. This lasted at best 10 minutes. What else could you ask for ?

Stopped in for a service upgrade to body control module for vehicle security system . Very quick and courteous service from representative. The storefront makeover will make navigating the facility easier for the public.

one of the worst repair experiences i’ve ever had, if not the worst. came in to get some recalls fixed for free, and it turned into a $700, 4 week process. after 4 hours on my first visit, they told me they needed to order a part and it would be a week. i didn’t hear back for 2 weeks, and they finally brought me in to install it at 3 weeks. just to have me sit for an hour and tell me they have to do it another day because they messed their schedule up. came back a week later and sat for another 3 hours for them to install 1 part. would not recommend this dealership for anything. EDIT: I had to schedule another appointment because after driving for 3 days, the Check Engine Light came on again. I brought it in and told them, and they said that what they did the first time wasn’t correct, that they need to replace something else to fix it, and it’s gonna be $2700. when i told them i would like reimbursed for the unnecessary work done, they said they would have their Service Manager, Ed call me to figure out a solution. no call for 2 days, so I called. Ed proceeded to tell me that he could reimburse me $41, and that it’s not his problem. He then told me that he has a real problem with me for “hiding behind a screen” and leaving a bad review. He ended the call by saying he’s not doing anything for me, and i will certainly never be returning here.

Undercoating recall and theft control install and sticker. Cochran Hyundai has obviously upgraded service, staff, and mechanics to be friendly, effective, and efficient. Even the shift from Hyundai (under construction changes) to adjacent Hyundai showroom was personally escorted to and from, and car services were completed sooner than expected. Well done, Cochran Hyundai!

After losing our previous car in an accident, we were lucky to find the car we wanted. Don helped us get everything settled that we could before making the 3.5 hour drive, answered all of our questions, and helped us get things done quickly while on site. He and Eugene made things seamless and didn’t seem bothered by our crazy kids making noise.