Hallmark Hyundai

I would absolutely recommend Hallmark Hyundai to anyone wanting to purchase a new vehicle. I can't speak to their used vehicle inventory or practices, but if it's anything like the new car experience, then you're in good hands! I'm a very detailed and analytical shopper. I take my time and make sure what I want and where I want to purchase it. And Hallmark was the winner! I already knew I wanted a new Sonata, but which dealership was really up in the air. I visited several, and this was the only dealership I visited that did everything you would want as a customer. They gave me estimated costs based on their advertised deals, and even printed out the quotes for me to keep and reference. They DIDN'T try to upsale me to a higher trim level, but rather wanted me to get the best car for my needs regardless of the extra money they might make, and they were willing to negotiate when another dealer had a lower price. On top of all of that, the salesmen and other employees working there seemed genuinely nice and helpful. Other places seemed less genuine. I could say a lot more, but I'll leave it at that. Good vehicle, much improved brand, and one of the best dealers of that brand around!

Thanks to Don, Victor, Andrew, and the other sales staff, I had the most pleasant and entertaining experience purchasing my new car. I never felt any pressure from the staff, and I test drove and looked at numerous models and cars over several days.

A positive experience in purchasing a vehicle. Very helpful.

These folks have been very nice and informative, without any pressure. I am in the gathering information stage right now & I truly appreciate that they were so helpful and patient with me!

Buying our new Azera at Hallmark Hyundai was one of the best purchase experiences I've ever had. Will be back next time we need a new vehicle. Thanks Marcelo!

The best sales staff ever made the best buying experience ever! Victor and Marcelo were super helpful and knowledgeable. They stayed way past closing time just for me to test drive a car and I ended up buying instead of just looking !

Steve sold us a Elantra. He was very courteous, knowledgeable, and helpful. There was absolutely no pressure or games that a lot of dealerships use to get you to buy. There was a minor misunderstanding about what they would include. I told them I would still buy the car and they responded we do not want you unhappy and they included the item in our deal. I highly recommend Hallmark and Steve. Best experience I ever had buying a car. Now after I own the car they still give me the same treatment.

Buyer Beware ? Ask if the the ?new? car was used as a loaner, rental, courtesy car. Recently I found a 2015 Hyundai Genesis 5.0 listed as a ?new? vehicle for sale during my search at Hallmark Hyundai. I decided to leave a message inquiring about it and I had Sales Manager VictorS. give me a call. He worked out a deal with me over the phone before I traveled from GA to TN to purchase the vehicle. When I got there I was treated nicely but because I was purchasing the vehicle and taking it back to GA, GA taxed was not factored in the deal made over the phone. Sales Manager Victor S., Sales Consultant Marc F. and the General Manager John F. worked to resolve the issue of the taxes in order for us to make a deal. Once I left with the car I soon found out that there was some shaking with the vehicle when it reached 70 mph. I immediately called Sales Consultant Marc. F. about the issue and he told me I could take it to the Hyundai dealer near my house and they should be able to work out the issue. He would also check on the other Genesis to see if they had he issue also. When I took the car to my local Hyundai dealer in Warner Robins, GA the Service Manager did a warranty check on the car and found out the the car was not in my name and that the warranty on the car started May 2015. Immediately called Hallmark Hyundai and I spoke with the General Manager John F. about the issue. I then he informed me of the history of the Genesis. I was informed that the Genesis was used as a ?service rental? car and was driven by staff and the dealer?s wife and placed back in the inventory as new. This was part of a HMA South Central Region program. He explained that is why the car was listed at a low sale price. I then told General Manager John F. that no one during the process of the sale of the Genesis mentioned that the car was used as a rental. Every kept saying it was a ?new? car. Even the Carfax listed the car as ?new? but no mention of it used as a ?service rental?. And the dealer sticker listed as new but on one mentioned it ever being used as a rental. Not only that but after I was going over the car at home I found a large courtesy car sticker folded under the hood near engine of the car and a rental agreement in the glove box. It was the then that General Manager John F. apologized for this and stated he would make it right. He would also send me a letter stating about the car being used as a ?service rental?. After taking the car to my local Hyundai again the general service manager told me that one of the front tires was warped and would be replaced on the warranty. However when he did a warranty check again he found that the car was in my name but the date on the warranty was still started back in May 2015. I then called back Hall Hyundai about the warranty not reflecting the date I purchased it but May 2015. The Sales Manager Victor spoke with me about this and said he believe there is something we should be able to do to compensate for the warranty starting May 2015. He said he would speak with his General Manager John F. about it. Later I spoke with the General Manager John F. about the warranty not starting on the date I purchased it but still showing that it was May 2015. I asked could the warranty start on the date I purchased the vehicle, Feb 13, 2016. He then told me there was nothing he could do about it. I then asked was there any way that Hallmark Hyundai could offer me an extended warranty or some type of compensation for the dealership not being straight forward about the warranty and the history of the car. He stated they are not going to offer me anything. He felt that I got a deal on the car. If I didn?t like the car then bring it back to TN and he would give me back my car I traded for it. But my problem was not the deal but the fact that Hallmark Hyundai was not being honest about the history of the car. As we continued to discuss the matter he began to raise his voice at me, and I rem

Hallmark Hyundai of Hendersonville is a great place to go if you are interested in buying a car. We have bought two cars there and had family members who have also bought there. Marcelo DeFreitas was our salesman both times and will be in the future. Marcelo and his team of Meg (Finance) and Victor (Manager) are great! We dubbed them the "Awesome Trio". they are not high pressure and seem to truly care about the customer. We are pleased with both vehicles and have not had any problems. The service department is great!

I've been to this dealership a couple times for their excellent service on a routine oil change. Each time, the lady behind the customer service counter was very friendly and made me feel welcomed. On my last visit in which I was getting another oil change, I was wondering around while I was waiting on my service and noticed a used vehicle on the lot that got my attention. I went back two days later to purchase the vehicle as my second and family vehicle to have. The entire staff was very friendly, especially Wes and Victor, who I worked with in particular during my purchasing. The whole purchasing process was quick and simple. There was no pressuring to buy or trade-in my car, unlike some other dealerships. I would recommend anyone to give Hallmark Hyundai a try, if searching for a new or used vehicle.