Reviews
GREAT SERVICE, DONE IN A TIMELY MATTER WITH A FRIENDLY
GREAT SERVICE, DONE IN A TIMELY MATTER WITH A FRIENDLY STAFF. I WILL BE COMING BACK IN THE FUTURE.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We at West Side GM of Berlin are thrilled to hear that you had a great experience with our friendly staff and timely service. We look forward to welcoming you back in the future. Safe travels until then! West Side GM Team (920) 361-5100
Always on time with great service by great people.
Always on time with great service by great people. Could not be happier. Love that small town feeling.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at West Side GM of Berlin. Our team takes pride in providing timely service with a personal touch, and it’s fantastic to know you appreciate that small-town feeling. We look forward to serving you again in the future! West Side GM Team (920) 361-5100
Clean and also aclean waiting area.
Clean and also aclean waiting area. Pricy for. A battery'. Limited knowdge of EV option. Polite personnel
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that you found our waiting area clean and our personnel polite. However, we understand your concerns regarding the pricing for the battery and the knowledge of EV options. At West Side GM of Berlin, we strive to provide comprehensive information to our customers. We appreciate your insights and encourage you to reach out to us for any further information or assistance. We look forward to serving you again! West Side GM Team (920) 361-5100
This was my first visit to West Side for service.
This was my first visit to West Side for service. I was reluctant because it was a new place, but the service was outstanding. Jeff was so accommodating and explained everything very clearly. He didn't try to sell me anything I didn't need or pressure me to have unnecessary repairs done. I will definitely be bringing my car back for service again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Trina, for sharing your wonderful experience with us at West Side GM of Berlin! We're thrilled to hear that Jeff provided you with outstanding service and made you feel comfortable during your visit. We appreciate your trust in us and look forward to seeing you and your car again for future service needs! West Side GM Team (920) 361-5100
I am happy.
I am happy. Easy transaction. We had a few issues but we worked through those. This is a small town dealership which is a good thing. Buy local !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, we appreciate your positive feedback! We are glad to hear that you had an easy transaction, and it’s great to know that any issues were resolved smoothly. At West Side GM of Berlin, we value our local community and strive to provide our customers with a personal touch. We look forward to welcoming you back in the future! West Side GM Team (920) 361-5100
They recently fixed my car that was hit.
They recently fixed my car that was hit. They were so patient and understanding. I also took in my truck for an oil change. They were able to get me in quickly and they did exactly as I requested.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Elizabeth! We truly appreciate your positive feedback about your experience at West Side GM of Berlin. We're glad to hear that our team was patient and understanding while fixing your car and that we could accommodate your truck's oil change efficiently. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100
Easy to get appointment Willing to find a loaner if
Easy to get appointment Willing to find a loaner if necessarexcellent body work after running with deer Seamless work with our insurance agent and the entire car was detailed at delivery I have absolutely no recommendations for any improvements to their operations
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience at West Side GM of Berlin, especially regarding the seamless service and excellent bodywork. We always strive to provide the best for our customers, and your feedback motivates us to keep up our efforts. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100
Great salesperson.
Great salesperson...Chris. Knows his cars and provides great information without being overwhelming. Would purchase here again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that Chris provided you with excellent service and helpful information at West Side GM of Berlin. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. Safe travels in your new vehicle! West Side GM Team (920) 361-5100
Went in had a radiator replacement due to leakage and
Went in had a radiator replacement due to leakage and some other work. Spent 1288 dollars on those repairs. Got my truck back on Friday. Radio didn’t work. Got that to work by myself. Sunday went to use my truck and my AC did not work. It worked just fine when i brought my truck there Friday and so did the radio. Monday i went in to talk with Gene about this and he brought the truck in to look at it. Apparently they found a leak in my AC Condenser. I don’t understand how that can be since it worked just fine when i brought it in Friday. I think the service tech damage the condenser when he removed my condenser. My AC WORKED BEFORE I PUT IT IN YOUR SHOP AND IT CAME OUT DAMAGED AND COST ME NOT YOU ME $682.45 to repair something that was not broken till it was in your shop. This will be the last time i ever bring or recommend you store to any of my friends
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We acknowledge your review and are currently looking into the events you’ve detailed.
Very friendly.
Very friendly. I brought the truck in it for some one to work they did a very nice job. They give me a very nice rental car. And only $35 a day I was very happy with Westside garage
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with your truck service and enjoyed the rental car. At West Side GM of Berlin, we strive to provide excellent service and value to our customers. We look forward to seeing you again next time! West Side GM Team (920) 361-5100