West Side GM

(416 reviews)
Visit West Side GM
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:30pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (920) 354-4231 (920) 354-4231
Used (920) 354-4263 (920) 354-4263
Service (920) 354-6504 (920) 354-6504

Reviews

(416 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Side GM from DealerRater.

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I was very fortunate to find a car for my son.

I was very fortunate to find a car for my son. Thank you very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re thrilled to hear that you found the perfect car for your son at West Side GM of Berlin. We appreciate your support and hope to see you again soon! West Side GM Team (920) 361-5100

They were on time, friendly, and efficient.

They were on time, friendly, and efficient. They talked to me so that I understood what they did. They even helped save me some money.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We at West Side GM of Berlin truly appreciate your kind words about our team's punctuality, friendliness, and efficiency. It's great to hear that we could help you save some money and ensure you understood the process. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

The process of buying a truck and having them serviced

The process of buying a truck and having them serviced seems to go very smoothly

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that your experience with buying a truck and having it serviced at West Side GM of Berlin went smoothly. We appreciate your feedback and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

The airbag recall work was done within the time limit

The airbag recall work was done within the time limit specified…The waiting area was comfortable.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! We're thrilled to hear that your airbag recall work was completed within the specified time and that you found our waiting area comfortable. At West Side GM of Berlin, we strive to provide a great experience for our customers. We look forward to seeing you again! West Side GM Team (920) 361-5100

Very polite let you know if anything wrong , gets done

Very polite let you know if anything wrong , gets done in a timely manner, couldn't has for a better place to take my vehicle.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you found West Side GM of Berlin to be a polite and timely service provider for your vehicle. We strive to create the best experience possible, and your positive feedback means a lot to us. We look forward to seeing you again in the future! West Side GM Team (920) 361-5100

West Side Garage was wonderful to work with in the fixing

West Side Garage was wonderful to work with in the fixing of my car after I hit a deer. I’m very happy with the work they did to repair my car and I’m very happy to be driving my car again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re thrilled to hear that you had a wonderful experience with West Side GM of Berlin and that your car is back on the road after the repairs. It’s always our goal to provide quality service. We appreciate your feedback and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

They treat you very well and very friendly.

They treat you very well and very friendly. car is done in the Timely manner

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you felt well treated and appreciated our friendly service at West Side GM of Berlin. It's great to know your car was completed in a timely manner. We look forward to seeing you again and hope to continue providing you with excellent service! West Side GM Team (920) 361-5100

Very helpful deal-ship, willing to help out and answer

Very helpful deal-ship, willing to help out and answer questions, very knowledgeable, one of the best experiences I’ve had at a GM dealer

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're thrilled to hear that you had such a positive experience with us at West Side GM of Berlin. Our team is dedicated to providing knowledgeable and helpful service, and it's wonderful to know that it made a difference for you. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

The salesmen were not pushy at all, very honest and

The salesmen were not pushy at all, very honest and helpful when it came to purchasing my new vehicle. John Nixon was especially exceptional.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at West Side GM of Berlin. It's great to know that John was able to provide you with exceptional service while you purchased your new vehicle. We appreciate your kind words and hope to see you again soon! West Side GM Team (920) 361-5100

They got my car and fixed it the same day.

They got my car and fixed it the same day. They helped me get a rental so I could complete some errands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're glad to hear that your car was fixed the same day and that we could assist you in getting a rental. At West Side GM of Berlin, we strive to provide efficient service to our customers. If you need anything else in the future, feel free to reach out. We hope to see you again soon! West Side GM Team (920) 361-5100