West Side GM

(416 reviews)
Visit West Side GM
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:30pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (920) 354-4231 (920) 354-4231
Used (920) 354-4263 (920) 354-4263
Service (920) 354-6504 (920) 354-6504

Reviews

(416 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Side GM from DealerRater.

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Great job.

Great job. The only business I will go to. Price is right and well taken care of

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this amazing review! We really appreciate your business. West Side GM Team (920) 361-5100

Thank you Rosie and Gene for getting my truck back in

Thank you Rosie and Gene for getting my truck back in order. Will be back for more work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. West Side GM Team (920) 361-5100

Everything went great.

Everything went great. Salesman was kind and it was overall a good experience. I would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. West Side GM Team (920) 361-5100

West Side has always been great to work with over the

West Side has always been great to work with over the years. As a local dealer they really go the extra mile!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. West Side GM Team (920) 361-5100

Very good service, contacted me told me what needed to

Very good service, contacted me told me what needed to be done immediately,and what needed to be done in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. West Side GM Team (920) 361-5100

All the people working there were very nice and

All the people working there were very nice and professional. Will highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. West Side GM Team (920) 361-5100

The service department at west side is one of the main

The service department at west side is one of the main reasons I have bought so many vehicles from them over the past 30 years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at West Side GM of Berlin. If there is anything more we can do for you please come back and see us any time! Take care! West Side GM Team (920) 361-5100

When ordering a vehicle you have the choice of picking

When ordering a vehicle you have the choice of picking your local dealer. I did that and am pleased that I kept the money in my small town of Berlin, WI. I got exactly the car I wanted and didn't pay for options, like a sunroof that I was always forced to get but never wanted when I bought a car from existing inventories. I would highly recommend that you consider West Side first.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love hearing from our customers, so thank you for taking the time to write this glowing review, Gordon! It's wonderful to hear that West Side GM of Berlin was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about your new vehicle, please feel free to contact us. West Side GM Team (920) 361-5100

Very pleased with the service @ West Side Garage Chris &

Very pleased with the service @ West Side Garage Chris & Russ we’re amazing ! Thank you again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that Chris, Russ and the rest of our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. West Side GM Team (920) 361-5100

Friendly staff and reasonable prices.

Friendly staff and reasonable prices. They always try to give us the best deal possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. West Side GM Team (920) 361-5100