West Side GM

(418 reviews)
Visit West Side GM
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (920) 354-4231 (920) 354-4231
Used (920) 354-4263 (920) 354-4263
Service (920) 354-6504 (920) 354-6504

Reviews

(418 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Side GM from DealerRater.

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GOT MY TRUCK BACK IN AS GOOD A SHAPE AS THE DAY I BOUGHT

GOT MY TRUCK BACK IN AS GOOD A SHAPE AS THE DAY I BOUGHT IT.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing West Side GM of Berlin and for sharing your positive feedback. We're thrilled to hear that we could bring your truck back to its original condition. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

Great place honest workers always ready to help.

Great place honest workers always ready to help. Great prices nearby always explains what they are doing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing West Side GM of Berlin for your automotive needs! We appreciate your positive feedback and are glad to hear that our team provided you with excellent service. We look forward to assisting you again in the future. West Side GM Team (920) 361-5100

Have done business with West Side GM since 1998.

Have done business with West Side GM since 1998. Always a great buying, service and followup experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing West Side GM of Berlin as your trusted dealership since 1998! We truly appreciate your loyalty and are thrilled to hear about your consistently great buying, service, and follow-up experiences with us. We look forward to continuing to provide you with exceptional service in the future. West Side GM Team (920) 361-5100

Very customer service oriented, timely, super

Very customer service oriented, timely, super knowledgeable, explained what changes they made by reprogramming my tire gage system on my car 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We are thrilled to hear about your positive experience at West Side GM of Berlin. Our team takes pride in providing exceptional customer service and expertise. We look forward to assisting you again in the future. West Side GM Team (920) 361-5100

Very quickly scheduled my service and order parts and

Very quickly scheduled my service and order parts and performed the work on time as promised

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We are delighted to hear that we were able to efficiently schedule your service, order parts, and complete the work on time as promised. At West Side GM of Berlin, we strive to provide exceptional service to all our customers. We appreciate your feedback and look forward to serving you again. West Side GM Team (920) 361-5100

Ok service.

Ok service. Did what I asked them to do. Nothing more and no sales pitch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave feedback, Tim. We appreciate your review and the opportunity to assist you. If you have any further needs or feedback, feel free to reach out. We are here to help. West Side GM Team (920) 361-5100

I thought that the people at West Side did a good job.

I thought that the people at West Side did a good job. The fix from GM did not work. Jeff did an outstanding job getting a new RADIO for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing 5-star review! We are delighted to hear that Jeff provided you with outstanding service in getting a new radio. At West Side GM of Berlin, we aim to provide top-notch service, and we are pleased that you had a positive experience with us. We appreciate your feedback and look forward to assisting you in the future. West Side GM Team (920) 361-5100

They have a very nice facility.

They have a very nice facility. I really appreciate them keeping me informed on when my truck will be ready.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We're glad to hear that you had a great experience with us at West Side GM of Berlin. Keeping our customers informed and providing excellent service is always our priority. We look forward to assisting you again in the future. West Side GM Team (920) 361-5100

Very dependable and the service group have been there for

Very dependable and the service group have been there for years so it’s great to see familiar faces.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We take pride in providing dependable service with a team that has been with us for years. We appreciate your loyalty and look forward to serving you again in the future. West Side GM Team (920) 361-5100

The service shop is great to work with.

The service shop is great to work with. They are responsive to needs and accommodating on short-notice requests. Our company’s vehicles are always ready for action, thanks to the support of West Side Garage, Inc.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We appreciate your kind words about our service shop and our responsiveness to your company's vehicle needs. We're glad to hear that your vehicles are always ready for action with our support. We look forward to continuing to provide excellent service for you in the future. Thank you for choosing West Side GM of Berlin! West Side GM Team (920) 361-5100