Reviews
Rachel in service was excellent and took good care of us
Rachel in service was excellent and took good care of us as usual! Highly recommend BMW Tucson service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patrick, we're happy you found Rachel to be so supportive during your experience here at BMW of Tucson. Thanks for the recommendation, and have an amazing day!
I have dealt with BMW Tucson since the 90’s and have
I have dealt with BMW Tucson since the 90’s and have experienced their progress over the years. The service department today is the best to date…experienced, courteous, helpful, and they listen to every word. The work performed for me was prompt and price competitive with other repair shops for only the service I had done. Please keep up the excellent service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Yancey, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My car had a difficult and complicated issue that needed
My car had a difficult and complicated issue that needed to be repaired. After 16 years that’s bound to happen. BMW Tucson took the time to figure out what was causing the problem and made sure the repair was done right and the problem was completely resolved when they returned the car to me. They also worked with me to find discounts available to help with the cost. VERY happy with the work that was done, routine updates on the progress, and their willingness to work with me on the cost.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Brian, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Always great personalized service.
Always great personalized service. Pleasant waiting area or transportation to nearby shopping, restaurants, etc. Service representative was attentive and knowledgeable. Service was done in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Henry, Nate and Kennedy are great.
Henry, Nate and Kennedy are great. Auto nation comms are terrible. The shop foreman needs to understand how long things take in relation to how many techs are available. Happy to go over details if you want more information.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
The service is excellent.
The service is excellent. Wes my advisor made sure the car was ready on time
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
The dealership is always well run, clean and friendly.
The dealership is always well run, clean and friendly. Also, they have excellent customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Really appreciate the service - especially by Jayme
Really appreciate the service - especially by Jayme Larson who does a professional job in communicating the issues and repair proposals -- and following up with good communications by text.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Craig, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great experience.
Great experience. Fast and friendly. Henry is very pleasant and knowledgeable. I will be back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Henry is a great service advisor.
Henry is a great service advisor. He took care of our car needs. Recommend him.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ron, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. Feel free to reach out to us if you need anything. Have a wonderful day.