Reviews
Great service !
Great service ! Jayme Larson is great !! She follows up with updates etc The entire experience at BMW Tucson is excellent . I have had BMWs 22 years all serviced there
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. If you ever need help, just give us a call. Happy motoring!
The dealership always is courteous, and solid with the
The dealership always is courteous, and solid with the service. I consistently get good reps working with me and good explanations of what is being done to my vehicle and why. The videos from the maintenance engineers during the check up of my vehicle are so helpful and great too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yes!
Yes! First my advisor did not see me until have an hour after my appointment time. Then my car was not finished until almost 4 hours later! It was not even washed! I was charged a $25 "misc fee" that I was not made aware of when the advisor first met with me. Then I clearly see the advisor is overwhelmed (I guess he was new) but yet the Manager is in her office on the computer just smacking her gum instead of offering to help her team. I did not have to discuss as I was already late to pick up my son from but I am very disappointed!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Dannie, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.
Service and professionalism of staff are very high and
Service and professionalism of staff are very high and quick turnaround on service. Would highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Very positive experience.
Very positive experience. Friendly staff and great techs. Excellent waiting area with wi-fi. Service advisors keep you informed every step through the service process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road.
Excellent service.
Excellent service. The service assistant gave me all options and updated me all through out the service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Was very pleased with the sales service (Racheal
Was very pleased with the sales service (Racheal Bracety), in finding the right car, right options, etc. She was very professional, and gave me much needed help familiarizing me with the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
This is a first-class dealership.
This is a first-class dealership. The Service Representative was courteous and professional. The loaner was simple to check out and return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kerry, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
The Ultimate service department.
The Ultimate service department. Fast and dependable service. Service agents communicated each step in the repair process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jake was very helpful - on short notice.
Jake was very helpful - on short notice. Met all my expectations in a friendly manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Hoffmeister, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!