BMW of Tucson

I couldn't be happier with their service department! I've got an old car (2006 BMW 760li) and it needed a safety recall performed (software update for electronic shift into Park). I expected them to only reluctantly do the procedure, treat me like a bum asking for change and try to sell me thousands of dollars worth of repairs. I was very pleasantly surprised when they treated me like I was bringing in a $150,000 2025 model for its first oil change! They treated me like royalty and even gave me a brand new BMW to drive for the day because they were afraid it might take more than the 30 minutes that they were expecting it to take. No xx, no upselling, just fantastic service. Very professional! They even sent me a video of my car during the service work of my car during inspection. Truly a luxury experience which is very rare in the service industry. It is much appreciated!

The car required a repair before delivery and it took longer than we expected. In addition, we were sold service contract extensions but later decided to cancel it because we were not able to see the contract at the time of purchase. After reviewing, we decided it should not be necessary.

BMW of Tucson : Professional Staff, knowledgeable from the person who greeted me at my car to my Service Manager. Customer Service Excellent .

Ashur was very attentive, friendly, and got back to me about all my questions very promptly! I would highly recommend BMW of Tucson again!!! I drove a king way to get there and would do it again for our next vehicle!!!

After buying my BMW from this dealership I decided to use them for service. Just had an oil change. I asked for a car wash also. The next day I noticed a gouge on my front right tire. I sent a picture to the advisor. He sent back a picture that was not at all convincing, blaming me for the gouge. Did I mention I owned a car repair shop for 21 years, employees make mistakes and never, I mean never own it. I can’t remember curbing my car that I bought for $46,000. I suppose it’s possible, but I typically wash my car every week but have been moving into a new house and haven’t had time. That’s why I asked them to wash it. Needless to say I won’t be returning. As a shop owner when my employees would cause a problem with a repair I would always take responsibility and take care of any damage. In 21 years I have never been to court for malpractice or sued for damages, because whether we caused the damages or not I would always make sure the customer was happy.

The facility was clean. The staff was attentive to my needs and addressed my issues with my vehicle. Everything was done in a timely manner.

Brian provided the best customer service. I was in and out on a Saturday, it was awesome. One of the best service experiences at a dealership

BMW Tucson service has always been top notch. The dealership is modern and clean and lots of amenities for customers while waitng. Rachel in service is the best and always goes above and beyond. Highly recommend.

My service agent, Jake Bewley, handled a difficult rodent damage job to a satisfactory conclusion.  Jake also provided a substitute loaner vehicle to accommodate our physical needs. Kudos also to Shop Foreman, James Jones, who showed me damaged components and suggested filing an insurance claim.

Very profession ,knowledgeable easy to understand to work with and explained ever step of the recall process.