Reviews
Dealership was very friendly from our Salesman, Ashur, to
Dealership was very friendly from our Salesman, Ashur, to the Sales Manager and General Manager. All of the above were helpful and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Jay Owens at BMW of Tucson was easy to work with (FIVE
Jay Owens at BMW of Tucson was easy to work with (FIVE stars to Jay). The management and administrative team was not as great, but I was satisfied with my experience overall and ended up leasing a new BMW i5. It is a fun ride.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello Will, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everyone was so nice.
Everyone was so nice. My car needed immediate help and they squeezed me in during a very busy day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear you had such a positive experience with us, Jim! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good and prompt service, nice facility and very pleasant
Good and prompt service, nice facility and very pleasant customer service. The car loaner was appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Wes, my service advisor was terrific.
Wes, my service advisor was terrific. He was professional, knowledgeable and helpful. The repairs made the car handle and perform like new. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
The service representative was helpful and maintained
The service representative was helpful and maintained good communication throughout the days that my car was there. The loaner car was fabulous. However, my plug-in hybrid was never charged even though the car was there several days. Also, I was concerned that the charger (both at my home and away) didn't always connect and charge. According to my MyBMW app the car was plugged in once and the conclusion was "problem could not be duplicated" even though I stated that it only happens occasionally. Seems like dodging rather than assessing.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (520) 549-2167 when you have a chance. Thank you, and we look forward to hearing from you.
Excellent service!
Excellent service!! Jayme was extremely helpful, courtesy car was clean and comfortable, pricing was always transparent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Antonio, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Competent, friendly, trustworthy, easy to work with, car
Competent, friendly, trustworthy, easy to work with, car is ready when promised and it is safe to recommend this dealership to friends
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Henry was very helpful, as usual.
Henry was very helpful, as usual. Very efficient, knowledgeable and very eager to help and please. He is an asset to BMW Tucson.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
The staff and Henry does a great job of explaining
The staff and Henry does a great job of explaining everything in detail. Plus he is always in a great mood and very helpful. I know when I have an appointment it’s going to be as pleasant as can be.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!