BMW of Tucson

Professional and friendly. Great that you offer a shuttle service and refreshments. However would be better if appointment time is exactly that with no over bookings.

Great service advisors. Provided a complimentary shuttle while waiting for service. Service completed in a quick manner.

This dealership is a disgrace. I would leave zero stars if I could. I will never buy a car from here again.

I received excellent service from BMW Tucson. Jayme Larson my service writer was very professional and efficient to get the service completed quickly while I waited in the comfortable lounge area.

There were many cars in line for servicing. I was pleasantly surprised how efficiently and in friendly way the service staff including Ryan were handling it. As usual, Ryan went through the service items for $30 K and also introduced me to Jayme. She will be my new contact since Ryan is now promoted to Managerial position. The second pleasant surprise was Jayme sent me a video of the car area which needs to be attended in next few months. I appreciate the friendly & courteous nature of staff and time they take to explain. Thank you.

Drivetrain notice alert and squealing brakes when reversing. Drivetrain issue was a bad auxiliary battery which needed replaced. Squealing brakes were supposedly a brake dust buildup which were resolved by removing the dust. Took over a week to obtain and replace the battery and the brakes still squeal. My wife had trouble getting service staff to communicate with her and when they did, what was promised did not match reality.

Finally got my recall done and they did an inspection of my BMW. They found two leaks. Fixed them. Now I am good to go. Ryan was awesome to deal with.

I recently visited BMW of Tucson, and I must say, my experience with the service advisor Tyson Kessler was nothing short of exceptional! After having a terrible week of unexpected car trouble with two different vehicles, I was greeted with a warm smile and a genuine willingness to help. Tyson went above and beyond to assist me throughout the entire process. He exhibited excellent communication skills and patiently answered all my questions, ensuring I understood every detail. It was evident that they took pride in providing the best service possible, going the extra mile to ensure customer satisfaction. Overall, my experience at BMW exceeded my expectations. I left with a positive impression that will undoubtedly lead me to recommend this service to others. If you're looking for a service advisor who genuinely cares about providing true value and goes above and beyond to meet your needs, look no further. This individual is an asset to the BMW office, and they deserve the highest praise for their outstanding performance! They are a shining example of what customer service should be like. Thank you for all your help!

I continue to have great experiences at my BMW dealership in Tucson. Jayme Larson, my service advisor, is professional and very good at what she does. I, also, appreciated the service video I was provided. If & when I decide to purchase a new vehicle I will buy another BMW.

Everyone is very professional and friendly. Katelyn, my service advisor answered questions thoroughly and never gave me the impression that she thought my concerns were unimportant.